AccountLocking

Para ver esta página en español, click aquí (See this page in spanish version)

If you only use your xat account at home you can turn on account locking. This will make it a lot harder for unauthorized users to gain access to your account.

IMPORTANT: xat staff will never ask you to turn off account locking. If anyone asks you to turn off account locking they are trying to access your account and steal your xats/days/powers.

If you move house or change Internet providers you must turn off locking before you login on the new internet/service provider.

You shouldn't rely 100% on Account Locking. You still need to protect your passwords, see: Phishing

Instructions on how to enable/disable xat Account Locking

Login here, then click the drop down next to "xat account locking" and Choose On (locked) to enable or Off (not locked) to disable.

Frequently Asked Questions

Q. What happens if I have account locking on and I try to login into another computer elsewhere?
You will be unable to login. PLEASE TURN OFF LOCKING IF YOU PLAN TO MOVE OR TRAVEL.

Q. What if I have a dynamic IP, can I still login with account locking enable? Will it adjust to my dynamic IP?
Some reports say this doesn't work. It depends on how your dynamic IP is setup. We recommend not risking it!

Q. I am locked out! Now what?
Go to http://xat.com/ticket and open a ticket with "Help Topic" set to "Locked Out". For a more detailed tutorial on how to do so please see LockedOut.

Q. If I have a laptop, can I always stay logged in?
Account Locking depends on where your location is. If you take your laptop etc. to another location (like cafe) you will be locked out.

Q. Why can't I turn on locking?
This happens if you try to lock your account away from where you registered. Ask http://xat.com/ticket to update your location.