Authentication

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If you have an iOS, Android, Windows phone or Blackberry device you can turn on Google Authenticator.This will make it a lot harder for unauthorized users to gain access to your account.

IMPORTANT: xat staff or volunteers will never ask you to turn off Google Authenticator. If anyone asks you to turn off Google Authenticator they are trying to access your account and steal your xats/days/powers.

You shouldn't rely 100% on Google Authenticator. You still need to protect your passwords, see: Phishing

IMPORTANT: Never ever share your token code with a friend or anybody else

IMPORTANT: SAVE YOUR BARCODE IMAGE! This is so you can scan it later if you lose your code!

Instructions on how to enable/disable Google Authenticator

Login here, then login to your account and select the drop downlist and enable google authenticator.

IMPORTANT: When you enable google authenticator, you should also print out the page with the code given. This will help you add it to a new phone if necessary.

Frequently Asked Questions

Q. I get an error

  • A. Please check the clock on your device and ensure that your time is set correctly.

Q. Incorrect authenticator code.

  • A. Make sure the time on your phone is set correctly and enter the token then displayed on your phone.

Q. What happens if I lose my phone or don't have access to enter the Token code?

  • A. Make a ticket at http://xat.com/ticket Under "Lost Auth" and request that you want your Token code reset.

Q. I get "Login requires authenticator code."

  • A. Check your device and enter the authenticator code given inside of the application.

Q. If I switch phones, how will I get this to work on my new one?

  • A. If you change phones, you need to use the page you printed out and add the account QR code/time based code to the application again. You can also turn off authenticator and turn it back on and use the new code.

Q. My Google Authenticator codes aren't working. (Android)

  • A. This might be because the time on your Google Authenticator app is not synced correctly.
  • To make sure that you have the correct time:
  • 1. Go to the main menu on the Google Authenticator app
  • 2. Click Settings
  • 3. Click Time correction for codes
  • 4. Click Sync now

On the next screen, you will be confirmed whether time has been synced, and you should now be able to use your verification codes to log in. Syncing will only affect the internal time of your Google Authenticator app, not the one in your device's settings.

Authenticator Applications

iOS, Android and Blackerry Application support is listed at the following link: http://support.google.com/accounts/bin/answer.py?hl=en&answer=1066447 When following these guides, please use the code or QR code given by xat after enabling the google authenticator option as these are for your xat account.

Windows Phone app: https://www.microsoft.com/en-us/store/apps/authenticator/9wzdncrfj3rj

Windows 8/8.1/10 app: https://apps.microsoft.com/windows/en-us/app/google-authenticator/7ea6de74-dddb-47df-92cb-40afac4d38bb

Use Authentication without an application

Google Chrome: https://chrome.google.com/webstore/detail/gauth-authenticator/ilgcnhelpchnceeipipijaljkblbcobl

Firefox: https://5apps.com/gbraad/gauth

Other browsers: https://5apps.com/gbraad/gauth (use the web app)

Simply install the extension/app and add the time based code to the extension and it will generate the authentication codes for you to use to login.

In the case of other browsers, you will have to load the web app every time to access your authenticator codes.

It is recommended to use authenticator on your phone (i.e using a phone application) if possible as that is more secure.