Owners Guide

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Owners can have it difficult on xat, and this guide is here to help everyone from the inexperienced to the experienced owner make the best out of his or hers chatroom.

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Contents

How do I get more people on my chat box?

  • Tell your friends or people on group chats about your site. If you get some people on your site it will get listed on our popular list http://xatech.com/popular and more and more will visit.
  • Make sure your mods are friendly and helpful.
  • Get a good background (not inappropriate or you will be de-listed).
  • Make your group about a special topic that you know something about.
  • Try to get another group to put your group on their group tab (but do not annoy them).
  • Make friends on other groups.
  • Put your chat on a popular page, like a website or social media page.
  • Choose good tags for your group so you can be found on search engines.
  • Add a radio to your chat.
  • If you promote your group, it will appear on the Xat homepage and will attract a bunch of visitors. You can promote your group by going to http://xat.com/web_gear/chat/promotion.php. Promotion costs 200 xats per hour of promotion. The minimum promotion time is .5 hours.
  • For more information see Promotion

How do I delete a message?

If someone has left you a message that you want to delete click on the red x next to the message. Only owners and moderators see the red x messages. If you want to delete a message you have sent you may have to sign out and sign back in before the red x is available. Be advised that abusing this feature is not advised.

Owner / Moderator Interact Dialog

Owners and moderators have some additional options on their interact dialogs.

Kick

Owner and moderators can kick members and guests (Or moderators and owners if they have higher status and superkick power, see powers for more information on powers) out their chat box by selecting them and clicking the kick button and entering a reason for the kick. Then an information message is sent out to everyone that says who did the kicking and the reason. The person is signed out and will be unable to chat for 15 seconds. The user can sign in again and carry on chatting but it does serve as a warning for inappropriate behaviour in the room.

It is not nice to be kicked, particularly again and again, so you should only kick people when it’s deserved and not just for fun. You should always give the reason for the kick so everyone knows what is unacceptable behaviour.

Ban

Owners and moderators can ban people from using their chat box by selecting them and clicking the ban button. You enter duration in hours (Decimals are acceptable, so .5=30 minutes ban and .05= 3 minutes) and the reason for the ban. Then an information message is sent out to everyone that says who did the ban and the reason for the ban. The person banned will change to brown in colour, their name will change to "Banned". They will still be able to view the messages being sent but will be unable to send messages or otherwise disrupt the chat. Banned users can still Private Chat people who have added them as a friend.

A moderator can ban for up to 6 hours (Or 8 hours if they have the Mod8 Power) and an owner can ban for any length of time or forever (by entering 0). You can un-ban someone by selecting them and clicking un-ban. Moderators can unban any banned person unless that person is banned forever, or the person that is banned is a moderator or owner.

It is not nice to be banned, particularly without a warning or for no reason, so you should only ban people when it’s deserved and not just for fun.

Make Member

Owners and moderators can promote guests to the rank of Member by selecting them and clicking the “Make Member” button. You can make anyone you like members, but to keep it special, we advise that you only make your friends and frequent visitors members.

The difference between being a guest and being a member is that members have a blue pawn, members are higher up on the list than guests and members can post links in the chat.

Any links that guests post will only be visible to the guest that posted the link; this fact prevents the guest from disrupting the chat. Since members can post links, it is recommended to not make new users members; they will take the opportunity to advertise their chat or website in your chat box. The advertised links can be annoying to others and the chatters may move on towards the advertised link.

Please keep in mind that being un-membered, particularly over and over again, is no fun for the member. If moderators are disagreeing with who should be a member, then have them talk it over with an owner or main owner.

Make Moderator

Owners can make members and guests moderators by clicking on their name and clicking "Make Moderator". Moderators have the power to kick, ban (up to 6 hours or 8 Hours), and un-ban (moderators can not un-ban users that were banned forever by an owner) members and guests. They can also make guests members, and make members guests.

You should be very careful whom you make a moderator and it should only be people that you trust. It is not uncommon for moderators to misbehave and this can ruin a chat box while the owner is away. You could come back and find nobody wants to go on your chat box anymore.

Make Owner

Main owners can make guests, members, and moderators owners by clicking on their name and clicking "Make Owner". Owners have the power to kick, ban (For as long as they want, even forever), un-ban (Even forever banned users) guests, members, and moderators. Owners can make guests, and members moderators, and make moderators members or guests (They can of course make guests members, and members guests like moderators can).

You should be even more careful whom you make an owner, and it should only be people you trust. Owners have even more power to ruin a chat than moderators such as making bad moderators, demoting good moderators, and forever banning everyone who isn't an owner.


/ Commands

xat support special / messages that allow you to do advanced things that are not in the graphical user interface.

/p Protect your group from invaders

If your chat is being raided you (owners) can enter protect mode by typing /p in the main chat. For 1 hour, new unregistered users will have to solve a captcha to join the chat. You can exit protect mode by typing /p again. NOTE: There is a 15 second delay in when you can switch it off after turning it on.


If /p does not work you can use these modes to increase the protection

/pg or /p2 Captcha unregistered and gag new guests for 3 minutes

/pc or /p3 Captcha all guests

/pr or /p4 Make chat registered user only

/pm or /p5 Make chat members only


Note that protect mode changed 24 June 2014. Members now never have to complete a captcha.

/s Scroller Update

If you are an Owner or Main Owner you can send a scroll message to the bottom of the chat.

For example type:

/sWelcome to my chat. Please behave well or you will be banned. (N.B. This has changed from previous release and is now /s from $s)

You can change the color by adding a color code, for example add #FF0000 to the end of the message for Red.

/sWelcome to my chat. Please behave well or you will be banned.#FF0000 will produce a red scrolling message.

You can also set the scroller remotely using an API: SetScroller

/i Information

If you are an owner you can find out who changed the scroller or who entered protect mode type /i in the main chat. The chat will reply with something like: /s 1345634 /p 2365342 which shows you the ids of the last users to use the /s and /p commands.

/o Smiley Effects

You can make the chat box automatically add smiley effects to all the smileys you send. To do this, type /o followed by the code of the effect without the # sign.

For example, if you want all your smileys to be mirrored and you have the Powers, type /om in the chat box and send it like a message. You can also combine effects, for example, /omis will make all the smileys mirrored, inverted and made square, as long as you have all the powers. You can also combine color effects, for example, /oFFFFFF will make all your smileys white.

/f Add Friend By ID

To add any xat user to your friends list when you only have their xat ID, type /f followed by their ID, then one space and the name you want to appear on your friends list.

For example, "/f999999999 Abcd" will add the user with the ID 999999999 to your friends list with the name "Abcd".

/t Ignore User

Type /t in PC to ignore a user. If you have the ttth power you can also send a full-screen message along with ignoring.

/h Hush Chat

NOTE: Must have hush power Type /hg10Hush!! to hush the chat. Change G to G for guest, M for member, D for moderator, or O for owner (hushing for example Mod will also hush lower ranks). Change 10 to any amount of seconds. Change Hush!! to any message (that will appear in the reason box). Note you can not hush owners if you're a normal owner, and main owners can never be hushed.

/+ or /- Enable or Disable Powers

Type /+powername to enable a power or /-powername to disable a power. e.g /-nopc will disable nopc.

Edit Your Chat Dialog

Click [Edit Your Chat] button on the bottom right of your chat box. Only the main owner can do this, for everyone else this button will say [Get a Chat Box] so they can get their own chat box if they wish.

Change the background picture?

To change the background picture click on the [Change Background] button. You can choose a stock image from the selection shown or get a custom one using a number of different techniques. Chat boxes that have custom image look so much better and are usually much more popular. In the Background edit box you can:

  • Enter a link e.g. an image you have uploaded to Photobucket, press the Get Images button to use the image specified as a background.
  • Enter a website and press the Get Images button, this would get all the images from the page for you to choose one to use as a background.
  • Enter a search term for what you want as your background e.g. shark, city, emo and press the Get Images button. The Chat box will show a number of related images for you to choose from.

Add a chat group tab

Click [Edit Your Chat] and choose a group. If you know the name of a particular chat group you want to put on there type it in to the edit box to the right of "Enter Group name here" and press the "Get" button. To remove a group from the tab uncheck it.

Edit Your Chat on xat

Extra features are available for the chat box by pressing the Extra Features button on the Edit Your Chat dialog.

Change the size of the chat box?

To change the size of your chat box either choose Small/Medium/Large or enter the required dimensions in pixels in the Width/Height boxes. Then press the Update and Get Code button. You will then need to copy an paste the embed code again to get your resized chat box on your page. If you make the chat box too small or unusually shaped some elements might not be visible.

How do I convert my chat box into a group?

Press "edit your chat" then "extra features"

Then press the blue and white button that says "make this chat a group"

How do I make my chat box private (for members only)?

If you want more privacy you can set your chat box to be for members only. This is ideal if you want a chat box just for family of friends. Only members are allowed to post messages and only members can view the messages.

Note that when visitors arrive at your chat box they won't be able to post but they can private chat owners and moderators and ask to join.

To set your chat box for members only:

Click on: EditYourChat.png

Then click: ExtraFeatures.png

Then scroll down until you see (in "other options"): MembersOnly.png

And make sure the box is checked.

Then press the "Update these options" button.

Button colors?

Here are some color codes:

  • Black = #000001
  • Green = #008000
  • Silver = #C0C0C0
  • Lime = #00FF00
  • Gray = #808080
  • Olive = #808000
  • White = #FFFFFF
  • Yellow = #FFFF00
  • Maroon = #800000
  • Navy = #000080
  • Red = #FF0000
  • Blue = #0000FF
  • Purple = #800080
  • Teal = #008080
  • Fuchsia= #FF00FF
  • Aqua = #00FFFF

You can also go Here to make your own customized color or Here to see a list of color codes, you can simply pick the one you want an add the hex code to change the chat buttons.

After you copy the code of the new color you want your buttons to be, click *edit your chat* located at the bottom right of your chat box. After you click the edit your chat button you will be brought to a new page, scroll down then enter the code you copied in the little text box, if you have not already added a code the text box will say -cant, backspace -cant an enter the hex code an press *update options*

Add a radio

The xat built in jukebox feature allows you to play a shoutcast station or a ip based radio station inside your chat, it is fairly easy to setup. We have a guide below to guide you how to setup the jukebox inside the xat chat.
Setup a radio on your xatchat

General

When should I kick and ban people?

It depends on the severity of the offense. You should try to be fair and for a minor or first offense you should warn them or kick them first. Generally the first ban should be for 1 hour so the person has a chance to get back on later and change their behavior. If you ban someone and they remain online, you could decide to un-ban then and give them a second chance. Most people follow the rules after a brief spell of being banned. If someone is being annoying we suggest you ask the other chatters if they want the person banned, like a vote.

You should always give good reasons so everyone else knows why you did it. Otherwise they may think that you are being unfair and decide to chat somewhere else. If your rules are hard to find for users or to complex, making the rules aware to users may prevent having to ban or kick them. Often times chat rooms with no rules displayed will give users the instinct that you have no rules for the chat, that will only lead to misuse of your chat by others. In short, letting users know were the rules are located, or what the rules may be, will prevent having to ban or kick frequently.

How many moderators should I make?

You should make enough moderators to look after your chat box when you are away. You need to be careful whom you make a moderator as it only takes one bad one to ruin a chat box.

I’m not an owner anymore, how do I get my owner status back?

Click on the create link that you bookmarked when you made your chat box. This will restore your ownership status.

You can also regain ownership by clicking the edit button above the group and entering your password, then clicking *Chat Box Settings*. Then click *Update and get code* to regain ownership. You can also click on this link and replace the *'s with the name of your group.NOTE This feature only works for Groups

I’ve received feedback

If someone presses the Send the Owner a message button we will relay this to you by e-mail. If the message is about moderators abusing their powers when you are not around you should investigate but some people will complain even if they have been banned fairly.

I made a main owner that I shouldn’t have or someone has hijacked my chat box?

If you have owners on your chat box that you didn’t make or no longer want then you can reset the chat by going to "Edit" above the chat, then filling in your password and clicking "Submit", then clicking "Reset Chat" at the bottom. Everyone on the chat will be made a guest excluding the person who reset the chat.

How do I make more main owners?

We would strongly advise against making multiple main owners. Only the original main owner, who created the chat box/group, should make a person a main owner.

To make a second main owner/admin give them the URL for editing the chat box. You can get this by going "Edit your chat", "Extra Features"

The URL will look something like:

http://www.xat.com/web_gear/chat.php?id=123456&pw=12345678

Give the link to the person you want to make a main owner (you cannot send it through xat to prevent you from accidentally pasting it). You will be still the main owner of your chat if you add another main owner.

WARNING: ONLY GIVE THE LINK TO A PERSON YOU CAN TRUST! OTHER MAIN OWNERS CAN EDIT YOUR CHAT AND CAN NOT BE DEMOTED OR BANNED! It is highly recommended you only do this on Groups so you can get control back if they go bad. If you make a main owner on a non-group box, they have the ability to convert it to a group and make you a guest and even ban you.

Can I put the same chat box on several different pages?

Yes, you can paste the embed code on as many pages as you like. If you have multiple social networking sites you can use this as a way of connecting them together so your friends for each site can interact with each other.

Can I put several chat boxes on the same pages?

Yes, you can but generally we would advise against it. The exception is if you have a personal and a group chat box and want them separate.

$tealth Mode

Owners can appear on the user list as a guest (green) by putting a $ as the first character of their name. So if you were normally called WuggyBunch, you would change your name to $WuggyBunch. Only you will be able to see the $. You can use this if you just want to talk with your friends and don't want to be bombarded with private chats by new visitors.

Moderators and other owners may still be able to figure out you're an owner by clicking on your name and seeing that the "Ban" "Kick" and "Make Member/Guest" buttons are grayed out.

Anyone will be able figure out you're an owner if you use your owner powers (Make members, ban, etc.)

Scrolling messages

To make your message scroll in the text box instead of appear on the chat box window were all normal posts go, put /s before your message, then when you press the button that enters your text it will scroll instead of reveal on the chat page were all other messages go. /s*message* You can also change the color for the scrolling messages. To customize your text color get the code for the color you want Here or Here for a list of hex codes. Simply add the color code you want after your message example:

/smessage#9400D3

Chat Group Owners

How do I start a chat group?

Go here http://www.xatech.com/web_gear/chat/creategroup.php and complete the online form. Be sure to use a correct and valid email address. See Groups for more information on this subject.

How do I put stuff on my page?

Go to your group on xat, click the edit link (top right), enter your password and you will be able to edit the settings and add stuff to the page. If you put interesting content, this can make your chat group more popular as people will visit it to see it.

What can I do if I don’t want to run my chat group anymore?

You can't delete a chat group. But if you want to close it, edit your group, RESET the chat box and set it to members only. After 90 days the group will become dormant see Transfer Group

I'm not Main owner of my group anymore?

Go to your group on xat, eg xat.com/Myxatchat. Next press the "Edit" button at bottom right, type in your password and press the "Submit" button. Then press the " Chat Box Settings" button. This will restore you as Main owner.

How to set a group background

The editgroups page now includes a box for a background URL. In here you can put the URL of an image.

The image must be an absolute url e.g start with http:// in lowercase and be unblocked see Images. You can also enter background CSS in this box, so for example if you want an fixed, centered, non repeating image use:

background-image:url(http://www.mydom.com/MyPic.jpg); background-position:Center Center; background-attachment:fixed;

(Note this must be one line with no line breaks)

How to stop my group being listed

On the chat box click "Edit your chat", then "Extra features". Scroll down to "other options" and check: "Don't include this chat box in any lists or charts"

How to reset your chat group

If you lost control of your group or made a main owner etc do this:

1: Go to your group (eg xat.com/MyGroup)

2: Click the "edit" link bottom right hand corner

3:Enter your password and press "Submit"

4: Scroll to the bottom of the group edit page and press "Reset chat box" button. (WARNING This will clear all moderators, members and bans!)

5: It might also be a good idea to change the group password and your email password.