Account protection: Difference between revisions

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This system has been put in place to prevent unauthorized users from gaining access to your account. The special link changes every time you login, so you don't need to save them.
This system has been put in place to prevent unauthorized users from gaining access to your account. The special link changes every time you login, so you don't need to save it.


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Revision as of 00:29, 9 March 2016

xat Account Protection

Account Protection is activated on all xat accounts, but can be disabled via the login page. When xat notices a login from a different location, you are required to login through a link sent to the email account that you used to create your xat account.

This system has been put in place to prevent unauthorized users from gaining access to your account. The special link changes every time you login, so you don't need to save it.

As an extended layer of protection, xat has integrated Google Authentication. Google Authentication generates a code that is sent to your cell phone every time you login. See Authentication for more information.

Remember:

  • Never use the same password for your email and your xat ID. It is recommended that you change your password every three months.
  • Never share the login links xat emails you.
  • If someone offers you free xats or free promotion they are probably a scammer.

5 days hold

If xat detects irregularities in your account and suspects Phishing on your account, you may be blocked from transferring and trading for 5 days. This allows you time to fix the problem and prevents phishers from transferring away your xats or days. This can not be deactivated and applies to all accounts.

Account Locking

If you only use your xat account at home you can turn on account locking. This will make it a lot harder for unauthorized users to gain access to your account.

IMPORTANT: xat staff will never ask you to turn off account locking. If anyone asks you to turn off account locking they are trying to access your account and steal your xats/days/powers.

Note: If someone is claiming to be a xat staff, open a ticket.

If you moved locations or changed Internet Providers, you must turn off locking before you login on the new internet/service provider.

You shouldn't rely 100% on Account Locking. You still need to protect your passwords, see: Phishing

Instructions on how to enable/disable xat Account Locking

Login here, then click the drop down next to "xat account locking" and choose On (locked) to enable or Off (not locked) to disable.

Frequently Asked Questions

Q. What happens if I have account locking on and I try to login into another computer elsewhere?

You will be unable to login. Make sure to turn off account locking if you are planning to travel or move.

Q. What if I have a dynamic IP, can I still login with account locking enable? Will it adjust to my dynamic IP?

In some cases, account locking doesn’t work with dynamic IPs. It depends on how your dynamic IP is setup. It is not recommended too use account locking if you have a dynamic IP.

Q. I am locked out! Now what?

Go to http://xat.com/ticket and open a ticket with "Help Topic" set to "Locked Out". For a more detailed tutorial on how to do so please see LockedOut.

Q. If I have a laptop, can I always stay logged in?

Account Locking depends on where your location is. If you take your laptop or other device to another location and attempt to login to your account, you will be locked out.

Q. Why can't I turn on locking?

If you moved locations since you registered your xat account open a ticket and ask for a location update.