Account protection/bg

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This page is a translated version of the page Account protection and the translation is 5% complete.

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Тук ще ви бъде дадена информация за различните видове настройки, за защита в хат, и как те действително работят. Въпреки че, тези настройки за сигурност увеличават защитата ви, това не означава, че трябва напълно да разчитате на тях. Ние също така имаме други ръководство за защита които може би искате, да проверите.

IMPORTANT: xat staff or volunteers will never ask you to reduce your account protection, nor any other security feature. If anyone asks you to reduce your account protection, they could be trying to access your account and steal your xats/days/powers.

Защита на Акаунт

There are three types of Account Protection on xat. This system is in place to prevent unauthorized users from gaining access to your account. The default type of protection is type 2.

To adjust these settings, go to https://xat.com/login. Once you have logged in successfully, scroll down to the security settings. Once you have selected the type of protection you want, click "Update security settings".

1- Country

This type lets you log in from anywhere within your country without a security check email, even if you're using a different internet provider or IP address to your home location. This is the lowest level of protection. If you attempt to log in from a different country to your home location, you will receive E30/E64.

2 - Internet provider

This type restricts you to logging in from the same internet provider (e.g. Comcast, AT&T, Time Warner Cable) as your home location, although you can change locations or IP address. You are also required to log in through a security check email sent to the email address that you used to create your xat account. This email contains a special link that changes every time you log in, so you don't need to save it. This is the medium level of protection. If you randomly receive a login link via email when you have not attempted to log in, you should immediately change your account password. If you attempt to log in from a different internet provider to your home location, you will receive E30/E64.

3 - IP address

This type restricts you to logging in from the same IP address and location as your home location. You are also required to log in through a security check email, as described above. This is the highest level of protection. If you attempt to log in from a different IP address (e.g. a dynamic IP address) to your home location, you will receive E30/E64. If you attempt to log in from a different location to the one you selected type 3 at (i.e. your home location), you will receive E29 and be locked out of your account.

Account Protection Holds

3-day hold

Reducing your Account Protection type from 2 to 1 will place a 3-day hold on your account for security purposes. Reducing your type from 3 to 2 will not trigger this hold.

5-day hold

Ако хат открие някакви нередности в вашия акаунт или заподозре измама в вашия акаунт, може да бъде блокиран достъпът ви до, трейдинг и трансфер за 5 дена. Това ви позволява за това време да си оправите проблемите и във същото време не позволява на измамниците да откраднат вашите хатс и ден. Това не може да бъде деактивирано, и се прилага към всички акаунти.

Your account may also be held for 5 days if there's activity from a different location, internet provider or IP address to your home location.

Заверяване на Акаунт

As an extended layer of protection, you may consider enabling 2-step verification on the email address associated with your xat account, if your email address provider offers this service. This can stop users from stealing your xat account even when they know the password of your email address.

Често Задавани Въпроси

Q. What is my home location?

Your home location is the location, internet provider and IP address you had at the time of registering your account or last having a location update.

Q. What are E30/E64?

These errors require you to check your emails to log in. The email address associated with your account will have received a security check email, which is essential to log in.

Q. What is the security check email?

This is an automated email sent from xat to the email address associated with your account. This email contains a special login link. If you receive an email like this and haven't tried to log in, you should change your password immediately.

Q. Какво ще се случи, ако се опитам да влезна от друг компютър и от друго място във заключения ми акаунт?

Влизането е невъзможно. Ако ще пътуваш за някъде бъди сигурен, че си деактивирал заключването на акаунта си.

Make sure to change your account protection type to 1 or 2 (depending on your situation) if you are planning to travel or move.

Q. Какво правим aко имам динамично IP? Със заключения акаунт ще мога ли пак да влизам във акаунта? Трябва ли да регулирам динамичното IP?

В някои случаи акаунта не се заключва със динамичното IP. Това зависи как е настроено твоето динамично IP. Но, НЕ СЕ Препоръчва заключването на акаунта, ако сте със динамични IP'та.

It depends on how your dynamic IP is set up. It is not recommended to use type 3 if you have a dynamic IP.

Q. Акаунта ми се заключи! Сега какво?

Отиди на http://xat.com/ticket и отвори билет със "Help Topic" задайте го на "Locked Out". За по-подробния туториал за това как да се направи, моля вижте ръководството Акаунта ми се заключи

For a more detailed tutorial on how to do so, please see the Locked out guide.

Q. Може ли да съм постоянно влезнал, ако имам лаптоп?

Заключване на Акаунта зависи от това къде е местоположението ти. Ако вземеш лаптопа или някое друго устройство във друго местоположение и се опиташ да влезеш в акаунта си, акаунта ти ще бъде заключен.

If you take your laptop or other device to a different location to your home location and attempt to log in to your account, you will be locked out.

Q. Защо не мога да включа заключване на акаунта?

След като сте се регистрирали в хат, а след това сте се преместили някъде другаде отворете ticket и поискайте за актуализация на местоположението.