Account protection/bs

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This page is a translated version of the page Account protection and the translation is 5% complete.

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Ovaj članak će vam pružiti informacije o različitim sigurnosnim postavkama na xat-u i načinu na koji oni rade. Iako ove sigurnosne postavke mogu povećati sigurnost vašeg računa, ne biste se trebali u potpunosti osloniti na njih. Takođe imamo i druge bezbjednosne vodiče koje možda želite da provjerite.

IMPORTANT: xat staff or volunteers will never ask you to reduce your account protection, nor any other security feature. If anyone asks you to reduce your account protection, they could be trying to access your account and steal your xats/days/powers.

Zaštita računa

There are three types of Account Protection on xat. This system is in place to prevent unauthorized users from gaining access to your account. The default type of protection is type 2.

To adjust these settings, go to https://xat.com/login. Once you have logged in successfully, scroll down to the security settings. Once you have selected the type of protection you want, click "Update security settings".

1- Country

This type lets you log in from anywhere within your country without a security check email, even if you're using a different internet provider or IP address to your home location. This is the lowest level of protection. If you attempt to log in from a different country to your home location, you will receive E30/E64.

2 - Internet provider

This type restricts you to logging in from the same internet provider (e.g. Comcast, AT&T, Time Warner Cable) as your home location, although you can change locations or IP address. You are also required to log in through a security check email sent to the email address that you used to create your xat account. This email contains a special link that changes every time you log in, so you don't need to save it. This is the medium level of protection. If you randomly receive a login link via email when you have not attempted to log in, you should immediately change your account password. If you attempt to log in from a different internet provider to your home location, you will receive E30/E64.

3 - IP address

This type restricts you to logging in from the same IP address and location as your home location. You are also required to log in through a security check email, as described above. This is the highest level of protection. If you attempt to log in from a different IP address (e.g. a dynamic IP address) to your home location, you will receive E30/E64. If you attempt to log in from a different location to the one you selected type 3 at (i.e. your home location), you will receive E29 and be locked out of your account.

Account Protection Holds

3-day hold

Reducing your Account Protection type from 2 to 1 will place a 3-day hold on your account for security purposes. Reducing your type from 3 to 2 will not trigger this hold.

5-day hold

Ako xat otkrije nepravilnosti u vašem računu i sumnja na krađu identiteta na vašem račun, možda ćete biti blokirani za prebacivanje i trgovanje 5 dana. Ovo vam omogućava vrijeme da riješite problem i spriječite lažne korisnike da prenese vaše xats ili dane. Ovo se ne može deaktivirati i odnosi se na sve račune.

Your account may also be held for 5 days if there's activity from a different location, internet provider or IP address to your home location.

Autentifikacija računa

As an extended layer of protection, you may consider enabling 2-step verification on the email address associated with your xat account, if your email address provider offers this service. This can stop users from stealing your xat account even when they know the password of your email address.

Često postavljana pitanja

Q. What is my home location?

Your home location is the location, internet provider and IP address you had at the time of registering your account or last having a location update.

Q. What are E30/E64?

These errors require you to check your emails to log in. The email address associated with your account will have received a security check email, which is essential to log in.

Q. What is the security check email?

This is an automated email sent from xat to the email address associated with your account. This email contains a special login link. If you receive an email like this and haven't tried to log in, you should change your password immediately.

Q. Šta se događa ako zaključam račun i pokušam da se prijavim na drugi računar na drugom mjestu?

Nećete biti u mogućnosti da se prijavite. Obavezno isključite zaključavanje računa ako planirate putovati ili se premjestiti.

Make sure to change your account protection type to 1 or 2 (depending on your situation) if you are planning to travel or move.

Q. Šta ako imam dinamičku IP adresu;mogu li se i dalje prijaviti sa omogućavanjem zaključavanja računa? Da li će se prilagoditi mojoj dinamičkoj IP adresi?

U nekim slučajevima zaključavanje naloga ne funkcioniše sa dinamičkim IP adresama. Zavisi od toga kako se podešava dinamička IP adresa. Nije preporučljivo koristiti zaključavanje naloga ako imate dinamičku IP adresu.

It depends on how your dynamic IP is set up. It is not recommended to use type 3 if you have a dynamic IP.

Q. Zaključan sam! Šta sad?

Idite na https://xat.com/ticket i otvorite ticket pomoću Help Topic postavljene na "Locked Out". Za detaljniji tutorijal o tome kako to možete učiniti, pogledajte 'Zaključano' vodič.

For a more detailed tutorial on how to do so, please see the Locked out guide.

Q. Ako imam laptop, mogu li uvijek ostati prijavljen?

Zaključavanje računa zavisi od toga gde je vaša lokacija. Ako prenosite svoj laptop ili drugi uređaj na drugu lokaciju i pokušate da se prijavite na svoj račun, bićete zaključani.

If you take your laptop or other device to a different location to your home location and attempt to log in to your account, you will be locked out.

Q. Zašto ne mogu da uključim zaključavanje računa?

Ako ste promjenili lokaciju nakon omogućavanja zaključavanja računa na vašem xat računu, otvorite ticket pomoću teme postavljene na "Location Update".