Account protection/da

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This page is a translated version of the page Account protection and the translation is 5% complete.

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Denne artikel vil give dig oplysninger om forskellige sikkerhedsindstillinger på xat og hvordan de virker. Selv om disse sikkerhedsindstillinger kan øge din kontos sikkerhed, bør du ikke stole helt på dem. Vi har også andre security guides du bør tjekke.

IMPORTANT: xat staff or volunteers will never ask you to reduce your account protection, nor any other security feature. If anyone asks you to reduce your account protection, they could be trying to access your account and steal your xats/days/powers.

Account Protection

There are three types of Account Protection on xat. This system is in place to prevent unauthorized users from gaining access to your account. The default type of protection is type 2.

To adjust these settings, go to https://xat.com/login. Once you have logged in successfully, scroll down to the security settings. Once you have selected the type of protection you want, click "Update security settings".

1- Country

This type lets you log in from anywhere within your country without a security check email, even if you're using a different internet provider or IP address to your home location. This is the lowest level of protection. If you attempt to log in from a different country to your home location, you will receive E30/E64.

2 - Internet provider

This type restricts you to logging in from the same internet provider (e.g. Comcast, AT&T, Time Warner Cable) as your home location, although you can change locations or IP address. You are also required to log in through a security check email sent to the email address that you used to create your xat account. This email contains a special link that changes every time you log in, so you don't need to save it. This is the medium level of protection. If you randomly receive a login link via email when you have not attempted to log in, you should immediately change your account password. If you attempt to log in from a different internet provider to your home location, you will receive E30/E64.

3 - IP address

This type restricts you to logging in from the same IP address and location as your home location. You are also required to log in through a security check email, as described above. This is the highest level of protection. If you attempt to log in from a different IP address (e.g. a dynamic IP address) to your home location, you will receive E30/E64. If you attempt to log in from a different location to the one you selected type 3 at (i.e. your home location), you will receive E29 and be locked out of your account.

Account Protection Holds

3-day hold

Reducing your Account Protection type from 2 to 1 will place a 3-day hold on your account for security purposes. Reducing your type from 3 to 2 will not trigger this hold.

5-day hold

Hvis xat opdager uregelmæssigheder på din konto og mistænkter phishing på din konto, kan du blive blokeret fra at overføre og handel i 5 dage. Dette giver dig tid til at løse problemet og forhindrer phishere i at overføre dine xats eller dage. Dette kan ikke deaktiveres og gælder for alle konti.

Your account may also be held for 5 days if there's activity from a different location, internet provider or IP address to your home location.

Account Authentication

As an extended layer of protection, you may consider enabling 2-step verification on the email address associated with your xat account, if your email address provider offers this service. This can stop users from stealing your xat account even when they know the password of your email address.

Ofte stillede spørgsmål

Q. What is my home location?

Your home location is the location, internet provider and IP address you had at the time of registering your account or last having a location update.

Q. What are E30/E64?

These errors require you to check your emails to log in. The email address associated with your account will have received a security check email, which is essential to log in.

Q. What is the security check email?

This is an automated email sent from xat to the email address associated with your account. This email contains a special login link. If you receive an email like this and haven't tried to log in, you should change your password immediately.

Q. Hvad sker der hvis jeg har account locking til og jeg prøver at logge ind fra en anden computer et andet sted?

Du vil ikke være i stand til at logge ind. Sørg for at slå account locking fra, hvis du planlægger at rejse eller flytte.

Make sure to change your account protection type to 1 or 2 (depending on your situation) if you are planning to travel or move.

Q. Hvad hvis jeg har en dynamisk IP, kan jeg stadig logge ind med account locking aktivere? Vil den tilpasse sig min dynamisk IP?

I nogle tilfælde har account locking ikke virkede med dynamiske IP-adresser. Det afhænger af din dynamiske IPs indstillinger. Det anbefales ikke at bruge account locking, hvis du har en dynamisk IP.

It depends on how your dynamic IP is set up. It is not recommended to use type 3 if you have a dynamic IP.

Q. Jeg er locked out! Hvad nu?

Gå til http://xat.com/ticket og åbne en ticket med "Help Topic" indstillet til "Locked Out". For en mere detaljeret guide til hvordan du gør det, se venligst Locked Out vejledningen.

For a more detailed tutorial on how to do so, please see the Locked out guide.

Q. Hvis jeg har en bærbar computer, kan jeg så altid værer logget på?

Account Locking afhænger af, hvor din placering er. Hvis du tager din bærbare computer eller en anden enhed til en anden placering og forsøger at logge ind på din konto, vil du blive locked out.

If you take your laptop or other device to a different location to your home location and attempt to log in to your account, you will be locked out.

Q. Hvorfor kan jeg ikke slå locking til?

Hvis du har flyttet placering, siden da du registrerede din xat konto åbne en ticket og bed om en placerings opdatering.