Account protection/nl

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This page is a translated version of the page Account protection and the translation is 5% complete.

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Op deze pagina tref je informatie aan over de verschillende xat-beveiligingsinstellingen en hoe je deze kunt gebruiken. Hoewel deze beveiligingsinstellingen de veiligheid van je account kunnen verhogen, moet je er niet helemaal op blind varen. We hebben ook andere beveiligingshandleidingen die je misschien wilt zien.

IMPORTANT: xat staff or volunteers will never ask you to reduce your account protection, nor any other security feature. If anyone asks you to reduce your account protection, they could be trying to access your account and steal your xats/days/powers.

Accountbescherming

There are three types of Account Protection on xat. This system is in place to prevent unauthorized users from gaining access to your account. The default type of protection is type 2.

To adjust these settings, go to https://xat.com/login. Once you have logged in successfully, scroll down to the security settings. Once you have selected the type of protection you want, click "Update security settings".

1- Country

This type lets you log in from anywhere within your country without a security check email, even if you're using a different internet provider or IP address to your home location. This is the lowest level of protection. If you attempt to log in from a different country to your home location, you will receive E30/E64.

2 - Internet provider

This type restricts you to logging in from the same internet provider (e.g. Comcast, AT&T, Time Warner Cable) as your home location, although you can change locations or IP address. You are also required to log in through a security check email sent to the email address that you used to create your xat account. This email contains a special link that changes every time you log in, so you don't need to save it. This is the medium level of protection. If you randomly receive a login link via email when you have not attempted to log in, you should immediately change your account password. If you attempt to log in from a different internet provider to your home location, you will receive E30/E64.

3 - IP address

This type restricts you to logging in from the same IP address and location as your home location. You are also required to log in through a security check email, as described above. This is the highest level of protection. If you attempt to log in from a different IP address (e.g. a dynamic IP address) to your home location, you will receive E30/E64. If you attempt to log in from a different location to the one you selected type 3 at (i.e. your home location), you will receive E29 and be locked out of your account.

Account Protection Holds

3-day hold

Reducing your Account Protection type from 2 to 1 will place a 3-day hold on your account for security purposes. Reducing your type from 3 to 2 will not trigger this hold.

5-day hold

Als xat onregelmatigheden in je account detecteert en we hebben het vermoeden dat je slachtoffer geworden bent van phishing, zal je account voor 5 dagen geblokkeerd worden. Wanneer je account geblokkeerd is, kun je niet ruilen of handelen. Dit geeft je tijd om de probleem op te lossen en voorkomt phishing. Deze functie kan niet gedeactiveerd worden omdat het voor alle accounts geldt.

Your account may also be held for 5 days if there's activity from a different location, internet provider or IP address to your home location.

Authenticatie voor je account

As an extended layer of protection, you may consider enabling 2-step verification on the email address associated with your xat account, if your email address provider offers this service. This can stop users from stealing your xat account even when they know the password of your email address.

Veelgestelde vragen

Q. What is my home location?

Your home location is the location, internet provider and IP address you had at the time of registering your account or last having a location update.

Q. What are E30/E64?

These errors require you to check your emails to log in. The email address associated with your account will have received a security check email, which is essential to log in.

Q. What is the security check email?

This is an automated email sent from xat to the email address associated with your account. This email contains a special login link. If you receive an email like this and haven't tried to log in, you should change your password immediately.

V. Wat gebeurt er als ik probeer in te loggen vanaf een andere computer en ik heb account-vergrendeling ingeschakeld?

Je zult niet in staat zijn om in te loggen. Zorg ervoor dat account-vergrendeling uitgeschakeld is als je wel van plan bent op reis te gaan.

Make sure to change your account protection type to 1 or 2 (depending on your situation) if you are planning to travel or move.

V. Wat als ik een dynamisch IP-adres heb? Als account-vergrendeling ingeschakeld is, kan ik nog steeds inloggen?

Account-vergrendeling werkt in sommige gevallen niet met dynamisch IP-adressen. Het hangt af van hoe je dynamisch IP-adres is opgezet. Het is daarom niet aan te raden om account-vergrendeling te gebruiken als je een dynamisch IP-adres hebt.

It depends on how your dynamic IP is set up. It is not recommended to use type 3 if you have a dynamic IP.

V. Ik ben van mijn account uitgesloten! Wat nu?

Ga naar http://xat.com/ticket en open een ticket met de Hulp Topic "Locked Out". Voor een gedetailleerdere tutorial, bekijk alsjeblieft de Uitgesloten-gids.

For a more detailed tutorial on how to do so, please see the Locked out guide.

V. Als ik een laptop heb, kan ik altijd bij mijn account ingelogd blijven?

Account-vergrendeling hangt af van waar jouw locatie is. Als je je laptop of andere apparaat naar een andere locatie meenemen en probeer in te loggen, word je van je account uitgesloten.

If you take your laptop or other device to a different location to your home location and attempt to log in to your account, you will be locked out.

V. Waarom kan ik account-vergrendeling niet inschakelen?

Als je verhuisd bent na het inschakelen van account-vergrendeling, open een ticket met de Hulp Topic "Locatie Update".