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<languages />
<languages />


<translate>
<translate><!--T:64-->
 
This page contains all of the xat error messages, what they mean and steps to take to solve the errors.
<!--T:64-->
Here are a list of error messages on xat and what they mean.


== Account Management Errors == <!--T:41-->
== Account Management Errors == <!--T:41-->
</translate>
{{spoiler|bold=no|<translate><!--T:65-->
E4 - Already registered.</translate>|<translate><!--T:112-->
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the [[<tvar|1>Special:MyLanguage/Faq#How_do_I_reset_my_ID.3F</>|new ID]] guide to get another ID to register.</translate>}}


{{spoiler|bold=no|<translate><!--T:66-->
E6 - Username is taken.</translate>}}


<!--T:65-->
{{spoiler|bold=no|<translate><!--T:67-->
*E4 - Already registered
E7 - Email is already in use.</translate>|<translate><!--T:113-->
The email being inputted is already associated with another xat account. If you already have an account reset your password [<tvar|1>https://xat.com/lostpass</> here].</translate>}}


<!--T:66-->
{{spoiler|bold=no|<translate><!--T:68-->
*E6 - Username is taken.
E13 - Not found.</translate>}}


<!--T:67-->
{{spoiler|bold=no|<translate><!--T:69-->
*E7 - Email is already in use.
E14 - Wrong password.</translate>|<translate><!--T:114-->
The password being inputted is incorrect. If you have forgotten it, reset it [<tvar|1>https://xat.com/lostpass</> here].</translate>}}


<!--T:68-->
{{spoiler|bold=no|<translate><!--T:70-->
*E13 - Not found
E15 - Email is not valid.</translate>|<translate><!--T:115-->
The email being inputted is not a valid email. Emails come in the format: [email protected]</translate>}}


<!--T:69-->
{{spoiler|bold=no|<translate><!--T:71-->
*E14 - Wrong password
E17 - Email not found, or cannot change username.</translate>|<translate><!--T:116-->
In relation to email, the email being entered is not linked to xat account. If it has been forgotten, register a new account and then open a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] under "Lost Access". In relation to a username, you must wait 7 days between each username change.</translate>}}


<!--T:70-->
{{spoiler|bold=no|<translate><!--T:101-->
*E15 - Email is not valid.
E19 - Sorry, name already taken.</translate>}}


<!--T:71-->
{{spoiler|bold=no|<translate><!--T:111-->
*E17 - Email not found, or cannot change username.
E20 - Cannot delete account due to username change or recently registered.</translate>|<translate><!--T:117-->
You must wait 14 days between deleting an account after registering, or changing its username.</translate>}}


<!--T:101-->
{{spoiler|bold=no|<translate><!--T:108-->
*E19 - Sorry, name already taken.
E21 - Turn off authentication before deleting an account.</translate>|<translate><!--T:118-->
[[<tvar|1>Special:MyLanguage/Authentication</>|Authentication]] must be turned off before you can delete a xat account. Learn how to do so [[<tvar|2>Special:MyLanguage/Authentication#Instructions_on_how_to_enable.2Fdisable_Google_Authenticator</>|here]].</translate>}}


*E20 - Cannot delete account due to username change or recently registered.
{{spoiler|bold=no|<translate><!--T:72-->
E22 - Check your email to login and delete your account.</translate>|<translate><!--T:119-->
Account deletion must be verified via email.</translate>}}


<!--T:108-->
{{spoiler|bold=no|<translate><!--T:91-->
*E21 - Turn off authentication before deleting an account.
E23 - You cannot delete an account that has xats, days or powers.</translate>|<translate><!--T:120-->
A xat account must have 0 xats, 0 days and no powers before it can be deleted. Note that it may display 0 days but you may have a few hours left on your account.</translate>}}


<!--T:72-->
{{spoiler|bold=no|<translate><!--T:73-->
*E22 - Check your email to login and delete your account.
E25 - Incorrect Username/Email or Password</translate>|<translate><!--T:121-->
Either the username, email or password is incorrect. Use [<tvar|1>https://xat.com/lostpass</> this] page to recover the username and/or password.</translate>}}


<!--T:91-->
{{spoiler|bold=no|<translate><!--T:74-->
*E23 - You cannot delete an account that has xats, days or powers.
E26 - Account not activated.</translate>|<translate><!--T:122-->
If the account is newly created, check the email associated with the account and click the activation link. If the account is not new, a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] will need to be created under Help Topic "Account Block" using the email associated with the account to have this error fixed.</translate>}}


<!--T:73-->
{{spoiler|bold=no|<translate><!--T:100-->
*E25 - Incorrect Username/Email or Password
E27 - Email has been blocked.</translate>}}


<!--T:74-->
{{spoiler|bold=no|<translate><!--T:94-->
*E26 - Account not activated
E28 - Account deleted. (Open a ticket.)</translate>|<translate><!--T:123-->
The account has been deleted for breaking the xat [<tvar|1>https://xat.com/terms.html</> Terms of Service]. A [[<tvar|2>Special:MyLanguage/Ticket</>|ticket]] will need to be created under Help Topic "Account Block" using the email associated with the account to have this error fixed.</translate>}}


<!--T:100-->
{{spoiler|bold=no|<translate><!--T:76-->
*E27 - Email has been blocked.
E29 - Locked out.</translate>|<translate><!--T:124-->
This account is locked to another location. A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be opened under Help Topic "Locked out" to solve this error.</translate>}}


<!--T:94-->
{{spoiler|bold=no|<translate><!--T:77-->
*E28 - Account deleted. (Open a ticket.)
E30 - Check your email. (Security check.)</translate>|<translate><!--T:125-->
The email associated with the account has been sent a login pin to verify you are the owner of the account.</translate>}}


<!--T:76-->
{{spoiler|bold=no|<translate><!--T:78-->
*E29 - Locked out
E31 - Cannot turn account locking on. Location update may be required.</translate>|<translate><!--T:126-->
[[<tvar|1>Special:MyLanguage/Account_Protection#Account_Locking</>|Account locking]] can only be turned on at your home location. A ticket must be opened under Help Topic "Location Update" to solve this error.</translate>}}


<!--T:77-->
{{spoiler|bold=no|<translate><!--T:95-->
*E30 - Check your email. (Security check.)
E33 - Please set the clock on your device.</translate>|<translate><!--T:127-->
The time on your device does not match with xat's time. Try re-syncing the device's clock.</translate>}}


<!--T:78-->
{{spoiler|bold=no|<translate><!--T:96-->
*E31 - Cannot turn account locking on. Location update may be required.
E34 - Failed to activate authentication. Try again.</translate>|<translate><!--T:128-->
Restart the activation process.</translate>}}


<!--T:95-->
{{spoiler|bold=no|<translate><!--T:97-->
*E33 - Please set the clock on your device.
E35 - Incorrect authentication code.</translate>|<translate><!--T:129-->
The code entered is not correct. Try entering it again. If you continue getting this error, try [[<tvar|1>Special:MyLanguage/Authentication#Frequently_Asked_Questions</>|re-syncing the device with google]].</translate>}}


<!--T:96-->
{{spoiler|bold=no|<translate><!--T:79-->
*E34 - Failed to activate authorization. Try again.
E36 - Login requires authenticator code.</translate>|<translate><!--T:130-->
Enter an authentication code to continue logging in.</translate>}}


<!--T:97-->
{{spoiler|bold=no|<translate><!--T:98-->
*E35 - Incorrect authentication code.
E37 - Enter authenticator code to verify request to disable Account Authentication.</translate>}}


<!--T:79-->
{{spoiler|bold=no|<translate><!--T:80-->
*E36 - Login requires authenticator code.
E39 - Password was too short. Must be at least 6 characters long.</translate>}}


<!--T:98-->
{{spoiler|bold=no|<translate><!--T:81-->
*E37 - Enter authenticator code to verify request to disable Account Authentication.
E40 - Passwords are not the same.</translate>}}


<!--T:80-->
{{spoiler|bold=no|<translate><!--T:109-->
*E39 - Password was too short. Must be at least 6 characters long.
E42 - Email is not valid.</translate>|<translate><!--T:131-->
The email being inputted is not a valid email. Emails come in the format: name@example.com</translate>}}


<!--T:81-->
{{spoiler|bold=no|<translate><!--T:93-->
*E40 - Passwords are not the same.
E43 - Email is blocked. (Register with a different email.)</translate>|<translate><!--T:132-->
The email provider entered has been blocked. Use another email, preferably [<tvar|1>http://gmail.com</> Gmail].</translate>}}


<!--T:109-->
{{spoiler|bold=no|<translate><!--T:110-->
*E42 - Email is not valid. Registering a xat account. Remember to put the email's provider name.
E44 - Bad user ID. Please login and try again.</translate>}}


<!--T:93-->
{{spoiler|bold=no|<translate><!--T:82-->
*E43 - Email is blocked (Register with a different email)
E45 - Login and try again.</translate>}}


<!--T:110-->
{{spoiler|bold=no|<translate><!--T:83-->
*E44 - Bad user ID. Please login and try again. You must be registered to view the buy page.
E46 - ID was not found.</translate>|<translate><!--T:133-->
A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be made using an existing account under Help Topic "Report scam" to get the k2 repaired. Remember to include the Username/ID.
</translate>}}


<!--T:82-->
{{spoiler|bold=no|<translate><!--T:84-->
*E45 - Login and try again.
E47 - Name is too long or contains bad letters. Must be between 10-18 characters.</translate>}}


<!--T:83-->
{{spoiler|bold=no|<translate><!--T:85-->
*E46 - ID was not found. Make a ticket to get the k2 repaired.
E48 - Name is not allowed.</translate>|<translate><!--T:134-->
The name inputted has a reserved word, such as "xat" or contains an inappropriate word. Try another name.</translate>}}


<!--T:84-->
{{spoiler|bold=no|<translate><!--T:86-->
*E47 - Name is too long or contains bad letters. Must be between 10-18 characters.
E49 - First letter must not be a number.</translate>}}


<!--T:85-->
{{spoiler|bold=no|<translate><!--T:87-->
*E48 - Name is not allowed.
E50 - Bad user ID. Sorry you can't register.</translate>|<translate><!--T:135-->
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the [[<tvar|1>Special:MyLanguage/Faq#How_do_I_reset_my_ID.3F</>|new ID]] guide to get another ID to register.</translate>}}


<!--T:86-->
{{spoiler|bold=no|<translate><!--T:103-->
*E49 - First letter must not be a number.
E51 - The ID has been registered before or was deleted (email reused) and can no longer be registered.</translate>|<translate><!--T:136-->
A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be made using an existing account under "Lost Access" to have this fixed. Remember to include the ID you tried to register.</translate>}}


<!--T:87-->
{{spoiler|bold=no|<translate><!--T:92-->
*E50 - Bad user ID. Sorry you can't register.
E55 - Account was deleted. (Open a ticket.)</translate>|<translate><!--T:137-->
The account has been deleted for breaking the xat [<tvar|1>http://xat.com/terms.html</> Terms of Service]. A [[<tvar|2>Special:MyLanguage/Ticket</>|ticket]] will need to be created under Help Topic "Account Block" using the email associated with the account to have this error solved.</translate>}}


<!--T:103-->
{{spoiler|bold=no|<translate><!--T:99-->
*E51 - The ID has been registered before or was deleted (email reused) and can no longer be registered.
E64 - Check your email. (Security check.)</translate>|<translate><!--T:138-->
The email associated with the account has been sent a login pin to verify you are the owner of the account.</translate>}}
<translate>


<!--T:92-->
==System Errors/Blocks== <!--T:104-->
*E55 - Account was deleted. (Open a ticket.)


<!--T:99-->
</translate>
*E64 - Check your email. (Security check.)
{{spoiler|bold=no|<translate><!--T:105-->
System problem (1): Error when creating a group.</translate>|<translate><!--T:139-->
Complete the reCAPTCHA and accept the Terms of Service, and then try again.</translate>}}
 
{{spoiler|bold=no|<translate><!--T:88-->
System problem (2): Cannot register that ID.</translate>|<translate><!--T:140-->
You cannot activate an ID from a different location than from where it was registered.</translate>}}
 
{{spoiler|bold=no|<translate><!--T:89-->
System problem (10): Cannot register that ID.</translate>|<translate><!--T:141-->
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the [[<tvar|1>Special:MyLanguage/Faq#How_do_I_reset_my_ID.3F</>|new ID]] guide to get another ID to register.</translate>}}


==System Errors/Blocks== <!--T:104-->
{{spoiler|bold=no|<translate><!--T:4-->
System problem (11): Cannot delete account due to transfer block.</translate>|<translate><!--T:142-->
You cannot delete an account that has a transfer block. A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be created under Help Topic "Account Block" to fix this error.</translate>}}


<!--T:105-->
{{spoiler|bold=no|<translate><!--T:5-->
*System problem (1): Error when creating a group. Complete the reCAPTCHA and accept the Terms of Service, and then try again.
System problem (12): Cannot delete account or change name due to transfer hold.</translate>|<translate><!--T:143-->
You cannot delete an account that is held. Wait out the hold, or a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be created under Help Topic "Account Hold" to fix this error.</translate>}}


<!--T:88-->
{{spoiler|bold=no|<translate><!--T:6-->
*System problem (2): Cannot register that ID. You are trying to activate the ID from a different location than where it was registered.
System problem (13): Login with locking/protection turned ON.</translate>}}


<!--T:89-->
{{spoiler|bold=no|<translate><!--T:7-->
*System problem (10): Cannot register that ID.
System problem (14): Login is currently undergoing maintenance. Try to login again later.</translate>}}


<!--T:4-->
{{spoiler|bold=no|<translate><!--T:8-->
*System problem (11): Cannot delete account due to transfer block.
System problem (20): You need to re-login.</translate>}}


<!--T:5-->
{{spoiler|bold=no|<translate><!--T:9-->
*System problem (12): Cannot delete account or change name due to transfer hold.
System problem (21): You need to redo the trade by refreshing on the chat or re-login.</translate>}}


<!--T:6-->
{{spoiler|bold=no|<translate><!--T:10-->
*System problem (13): Login with locking/protection turned ON.
System problem (23): User has [[<tvar|1>Special:MyLanguage/Mint</>|Mint]] power.</translate>|<translate><!--T:144-->
The user must disable [[<tvar|2>Special:MyLanguage/Mint</>|Mint]] power in order to reduce the minimum transfer amount so you are able to send them xats or days.</translate>}}


<!--T:7-->
{{spoiler|bold=no|<translate><!--T:11-->
*System problem (14): Login is currently undergoing maintenance.
System problem (25): Multiple features have been disabled due to breaking terms of service or security.</translate>|<translate><!--T:145-->
A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be created under "Account Block" Help Topic to solve this error.</translate>}}


<!--T:8-->
{{spoiler|bold=no|<translate><!--T:12-->
*System problem (20): You need to relogin.
System problem (26): The recipient of your transfer has a transfer block.</translate>|<translate><!--T:146-->
The recipient of your transfer is indefinitely held and a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be created under Help Topic "Account Block".</translate>}}


<!--T:9-->
{{spoiler|bold=no|<translate><!--T:13-->
*System problem (21): You need to redo the trade or relogin.
System problem (27): You have too many days and need to trade some or use [[<tvar|1>Special:MyLanguage/Dx</>|DX]].</translate>}}


<!--T:10-->
{{spoiler|bold=no|<translate><!--T:14-->
*System problem (23): User has [[mint]] power.
System problem (28): Trying to send too many xats/days.</translate>|<translate><!--T:147-->
The maximum you can send per trade or transfer is 100,000 xats or 9999 days.</translate>}}


<!--T:11-->
{{spoiler|bold=no|<translate><!--T:15-->
*System problem (25): Multiple features have been disabled due to breaking terms of service or security.
System problem (29): Other user is likely using third-party programs to edit the trade.</translate>|<translate><!--T:148-->
Take a sufficient proof of screenshot and report the user to a moderator of the chat and then report in a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] under "Report Scam" Help Topic.</translate>}}


<!--T:12-->
{{spoiler|bold=no|<translate><!--T:16-->
*System problem (26): The recipient of your transfer has a transfer block.
System problem (30): You cannot buy powers.</translate>|<translate><!--T:149-->
Your account has been blocked from buying powers. A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] will need to be opened under Help Topic "Account Block" to have this error solved.</translate>}}


<!--T:13-->
{{spoiler|bold=no|<translate><!--T:17-->
*System problem (27): You have too many days and need to trade some or use [[Powers|DX]].
System problem (31): You cannot promote a group.</translate>|<translate><!--T:150-->
Your account has been blocked from promoting chats. A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] will need to be opened under Help Topic "Account Block" to have this error solved.</translate>}}


<!--T:14-->
{{spoiler|bold=no|<translate><!--T:102-->
*System problem (28): Trying to send too many xats/days (max 100,000 xats).
System problem (32): Cannot buy power(s) because all account transactions are suspended.</translate>|<translate><!--T:151-->
A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] under Help Topic "Account Block" is needed to solve this error.</translate>}}


<!--T:15-->
{{spoiler|bold=no|<translate><!--T:18-->
*System problem (29): Other user is likely using third-party programs to edit the trade.
System problem (33): Temporary transfer hold. Blocks only outgoing transfers and trades.</translate>|<translate><!--T:152-->
Wait out the duration of the hold and if the hold doesn't decrease, then a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] will need to be created under the "Account Hold" Help Topic.</translate>}}


<!--T:16-->
{{spoiler|bold=no|<translate><!--T:19-->
*System problem (30): You cannot buy powers.
System problem (40): Trade is currently undergoing maintenance. Try to trade again later.</translate>}}


<!--T:17-->
{{spoiler|bold=no|<translate><!--T:20-->
*System problem (31): You cannot promote a group.
System problem (42): Cannot trade this power.</translate>|<translate><!--T:162-->
[[<tvar|1>Special:MyLanguage/Tickle</>|Tickle]] cannot be traded.</translate>}}


<!--T:102-->
{{spoiler|bold=no|<translate><!--T:21-->
*System problem (32): Cannot buy power(s) because all account transactions are suspended.
System problem (43): Cannot trade 1 day for 1 day.</translate>}}


<!--T:18-->
{{spoiler|bold=no|<translate><!--T:90-->
*System problem (33): Temporary transfer hold. Blocks only outgoing transfers, and trades.
System problem (47): Cannot transfer to celebrity (trading works).</translate>}}


<!--T:19-->
{{spoiler|bold=no|<translate><!--T:22-->
*System problem (40): Trade is currently undergoing maintenance.
System problem (49): The user is no longer online.</translate>}}


<!--T:20-->
{{spoiler|bold=no|<translate><!--T:23-->
*System problem (42): Cannot trade this power.
System problem (51): Attempting to trade to a Bot or a mobile user.</translate>}}


<!--T:21-->
{{spoiler|bold=no|<translate><!--T:24-->
*System problem (43): Cannot trade 1 day for 1 day.
System problem (55): Your account is held indefinitely. Blocks all outgoing trades and transfers.</translate>|<translate><!--T:153-->
A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be created under "Account Block" Help Topic to solve this error.</translate>}}


<!--T:90-->
{{spoiler|bold=no|<translate><!--T:25-->
*System problem (47): Cannot transfer to celebrity (trading works).
System problem (56): The recipient of your transfer has a transfer block.</translate>|<translate><!--T:154-->
The recipient of your transfer is indefinitely held and a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be created under Help Topic "Account Block".</translate>}}


<!--T:22-->
{{spoiler|bold=no|<translate>
*System problem (49): The user is no longer online.
<!--T:166-->
System Problem (63): Hug power is not recognized.</translate>|<translate>
<!--T:167-->
The xat server has not recognized your power. Please refresh the chat or re-log in.</translate>}}


<!--T:23-->
{{spoiler|bold=no|<translate>
*System problem (51): Attempting to trade to a Bot or a mobile user.
<!--T:164-->
System problem (65): Cannot send [[<tvar|1>Special:MyLanguage/Jinx</>|Jinx powers]] in main chat.</translate>|<translate>
<!--T:165-->
You cannot send /jinx or /jinxall in main chat. You must use both in a user's private chat.</translate>}}


<!--T:24-->
{{spoiler|bold=no|<translate>
*System problem (55): Your account is held indefinitely. Blocks all outgoing trades and transfers.
<!--T:163-->
System problem (66): Transferring, trading, and initiating marriages/BFFs are not supported on mobile.</translate>}}


<!--T:25-->
{{spoiler|bold=no|<translate><!--T:26-->
*System problem (56): The recipient of your transfer has a transfer block.
System problem (99): Server issues. Try again later.</translate>}}


<!--T:26-->
<translate>
*System problem (99): Server issues. Try again later.


==Group Errors== <!--T:27-->
==Group Errors== <!--T:27-->
</translate>


<!--T:28-->
<!--T:28-->
*Not available (1): Group has not been deemed inactive (must be 3 months of no staff).
{{spoiler|bold=no|<translate><!--T:155-->
Not available (1): Group has not been deemed inactive (must be 3 months of no staff).</translate>}}


<!--T:29-->
{{spoiler|bold=no|<translate><!--T:29-->
*Not available (5): Group has been [[Chat blocks|delisted]].
Not available (5): Group has been [[<tvar|1>Special:MyLanguage/Chat blocks</>|delisted]].</translate>|<translate> <!--T:156-->
Group has most likely been [[<tvar|1>Special:MyLanguage/Chat blocks</>|delisted]] due to breaking xat's [<tvar|4>https://xat.com/terms.html</> Terms of Service]. A [[<tvar|2>Special:MyLanguage/Ticket</>|ticket]] must be opened under "Chat Block" to find out why it was [[<tvar|3>Special:MyLanguage/Chat blocks</>|delisted]].</translate>}}


<!--T:30-->
{{spoiler|bold=no|<translate><!--T:30-->
*Not available (6): Group has already been purchased.
Not available (6): Group has already been purchased.</translate>|<translate><!--T:157-->
Group can be enabled again. Open a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] under "Short names and Groups" if you are a paid user and would like it.
</translate>}}


<!--T:31-->
{{spoiler|bold=no|<translate><!--T:31-->
*Not available (7): Group was created less than 6 months ago.
Not available (7): Group was created less than 6 months ago.</translate>}}


<!--T:32-->
{{spoiler|bold=no|<translate><!--T:32-->
*Not available (8): Group was deleted.
Not available (8): Group was deleted.</translate>|<translate><!--T:158-->
A [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] must be created under "Chat Block"  to find out the reason why the chat has been deleted.</translate>}}


<!--T:33-->
{{spoiler|bold=no|<translate><!--T:33-->
*Not available (9): Group has a low ID.
Not available (9): Group has a low ID.</translate>}}


<!--T:34-->
{{spoiler|bold=no|<translate><!--T:34-->
*Not available (11): Group has not been deemed inactive (must be 3 months of no staff).
Not available (11): Group has not been deemed inactive (must be 3 months of no staff).</translate>}}


<!--T:35-->
{{spoiler|bold=no|<translate><!--T:35-->
*Not available (12): Group name has a reserved word.
Not available (12): Group name has a reserved word.</translate>|<translate><!--T:159-->
The group name has a reserved word such as "xat" or "chat". Choose another name.</translate>}}


<!--T:36-->
{{spoiler|bold=no|<translate><!--T:36-->
*Not available (13): Group cannot be purchased.
Not available (13): Group cannot be purchased.</translate>}}
<translate>


==Short Names Errors== <!--T:37-->  
==Short Names Errors== <!--T:37-->  
</translate>
{{spoiler|bold=no|<translate><!--T:38-->
Name taken (1): Sorry, name already taken.</translate>}}


<!--T:38-->
{{spoiler|bold=no|<translate><!--T:39-->
*Name taken (1): Sorry, name already taken. Name cannot be enabled again.
Name taken (2): Sorry, name already taken.</translate>|<translate><!--T:160-->
 
Name can be enabled again. Open a [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] under "Short names and Groups" if you are a paid user and would like it.</translate>}}
<!--T:39-->
*Name taken (2): Name taken but deleted, contact http://xat.com/ticket if you are paid and would like it.
 
<!--T:40-->
*Not allowed: Reserved word e.g. "xat" or a swear word in the name.


{{spoiler|bold=no|<translate><!--T:40-->
Not allowed: Reserved word e.g. "xat" or a swear word in the name.</translate>}}
<translate>
==Ticket System Errors== <!--T:106-->
==Ticket System Errors== <!--T:106-->
<!--T:107-->
*403 - Your email is on the ban list (cannot create ticket).
</translate>
</translate>
{{spoiler|bold=no|<translate><!--T:107-->
403 - Your email is on the ban list (cannot create ticket).</translate>|<translate><!--T:161-->
The email associated with that account is banned from opening tickets, contact a volunteer on chat or on the  [<tvar|1>https://xat.com/forum</> forum] for help.</translate>}}

Revision as of 02:34, 1 November 2017

This page contains all of the xat error messages, what they mean and steps to take to solve the errors.

Account Management Errors

E4 - Already registered.
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the new ID guide to get another ID to register.
E6 - Username is taken.
E7 - Email is already in use.
The email being inputted is already associated with another xat account. If you already have an account reset your password here.
E13 - Not found.
E14 - Wrong password.
The password being inputted is incorrect. If you have forgotten it, reset it here.
E15 - Email is not valid.
The email being inputted is not a valid email. Emails come in the format: [email protected]
E17 - Email not found, or cannot change username.
In relation to email, the email being entered is not linked to xat account. If it has been forgotten, register a new account and then open a ticket under "Lost Access". In relation to a username, you must wait 7 days between each username change.
E19 - Sorry, name already taken.
E20 - Cannot delete account due to username change or recently registered.
You must wait 14 days between deleting an account after registering, or changing its username.
E21 - Turn off authentication before deleting an account.
Authentication must be turned off before you can delete a xat account. Learn how to do so here.
E22 - Check your email to login and delete your account.
Account deletion must be verified via email.
E23 - You cannot delete an account that has xats, days or powers.
A xat account must have 0 xats, 0 days and no powers before it can be deleted. Note that it may display 0 days but you may have a few hours left on your account.
E25 - Incorrect Username/Email or Password
Either the username, email or password is incorrect. Use this page to recover the username and/or password.
E26 - Account not activated.
If the account is newly created, check the email associated with the account and click the activation link. If the account is not new, a ticket will need to be created under Help Topic "Account Block" using the email associated with the account to have this error fixed.
E27 - Email has been blocked.
E28 - Account deleted. (Open a ticket.)
The account has been deleted for breaking the xat Terms of Service. A ticket will need to be created under Help Topic "Account Block" using the email associated with the account to have this error fixed.
E29 - Locked out.
This account is locked to another location. A ticket must be opened under Help Topic "Locked out" to solve this error.
E30 - Check your email. (Security check.)
The email associated with the account has been sent a login pin to verify you are the owner of the account.
E31 - Cannot turn account locking on. Location update may be required.
Account locking can only be turned on at your home location. A ticket must be opened under Help Topic "Location Update" to solve this error.
E33 - Please set the clock on your device.
The time on your device does not match with xat's time. Try re-syncing the device's clock.
E34 - Failed to activate authentication. Try again.
Restart the activation process.
E35 - Incorrect authentication code.
The code entered is not correct. Try entering it again. If you continue getting this error, try re-syncing the device with google.
E36 - Login requires authenticator code.
Enter an authentication code to continue logging in.
E37 - Enter authenticator code to verify request to disable Account Authentication.
E39 - Password was too short. Must be at least 6 characters long.
E40 - Passwords are not the same.
E42 - Email is not valid.
The email being inputted is not a valid email. Emails come in the format: [email protected]
E43 - Email is blocked. (Register with a different email.)
The email provider entered has been blocked. Use another email, preferably Gmail.
E44 - Bad user ID. Please login and try again.
E45 - Login and try again.
E46 - ID was not found.
A ticket must be made using an existing account under Help Topic "Report scam" to get the k2 repaired. Remember to include the Username/ID.
E47 - Name is too long or contains bad letters. Must be between 10-18 characters.
E48 - Name is not allowed.
The name inputted has a reserved word, such as "xat" or contains an inappropriate word. Try another name.
E49 - First letter must not be a number.
E50 - Bad user ID. Sorry you can't register.
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the new ID guide to get another ID to register.
E51 - The ID has been registered before or was deleted (email reused) and can no longer be registered.
A ticket must be made using an existing account under "Lost Access" to have this fixed. Remember to include the ID you tried to register.
E55 - Account was deleted. (Open a ticket.)
The account has been deleted for breaking the xat Terms of Service. A ticket will need to be created under Help Topic "Account Block" using the email associated with the account to have this error solved.
E64 - Check your email. (Security check.)
The email associated with the account has been sent a login pin to verify you are the owner of the account.

System Errors/Blocks

System problem (1): Error when creating a group.
Complete the reCAPTCHA and accept the Terms of Service, and then try again.
System problem (2): Cannot register that ID.
You cannot activate an ID from a different location than from where it was registered.
System problem (10): Cannot register that ID.
The ID you are trying to register has already been registered. You should be able to login. If you did not register, follow the new ID guide to get another ID to register.
System problem (11): Cannot delete account due to transfer block.
You cannot delete an account that has a transfer block. A ticket must be created under Help Topic "Account Block" to fix this error.
System problem (12): Cannot delete account or change name due to transfer hold.
You cannot delete an account that is held. Wait out the hold, or a ticket must be created under Help Topic "Account Hold" to fix this error.
System problem (13): Login with locking/protection turned ON.
System problem (14): Login is currently undergoing maintenance. Try to login again later.
System problem (20): You need to re-login.
System problem (21): You need to redo the trade by refreshing on the chat or re-login.
System problem (23): User has Mint power.
The user must disable Mint power in order to reduce the minimum transfer amount so you are able to send them xats or days.
System problem (25): Multiple features have been disabled due to breaking terms of service or security.
A ticket must be created under "Account Block" Help Topic to solve this error.
System problem (26): The recipient of your transfer has a transfer block.
The recipient of your transfer is indefinitely held and a ticket must be created under Help Topic "Account Block".
System problem (27): You have too many days and need to trade some or use DX.
System problem (28): Trying to send too many xats/days.
The maximum you can send per trade or transfer is 100,000 xats or 9999 days.
System problem (29): Other user is likely using third-party programs to edit the trade.
Take a sufficient proof of screenshot and report the user to a moderator of the chat and then report in a ticket under "Report Scam" Help Topic.
System problem (30): You cannot buy powers.
Your account has been blocked from buying powers. A ticket will need to be opened under Help Topic "Account Block" to have this error solved.
System problem (31): You cannot promote a group.
Your account has been blocked from promoting chats. A ticket will need to be opened under Help Topic "Account Block" to have this error solved.
System problem (32): Cannot buy power(s) because all account transactions are suspended.
A ticket under Help Topic "Account Block" is needed to solve this error.
System problem (33): Temporary transfer hold. Blocks only outgoing transfers and trades.
Wait out the duration of the hold and if the hold doesn't decrease, then a ticket will need to be created under the "Account Hold" Help Topic.
System problem (40): Trade is currently undergoing maintenance. Try to trade again later.
System problem (42): Cannot trade this power.
Tickle cannot be traded.
System problem (43): Cannot trade 1 day for 1 day.
System problem (47): Cannot transfer to celebrity (trading works).
System problem (49): The user is no longer online.
System problem (51): Attempting to trade to a Bot or a mobile user.
System problem (55): Your account is held indefinitely. Blocks all outgoing trades and transfers.
A ticket must be created under "Account Block" Help Topic to solve this error.
System problem (56): The recipient of your transfer has a transfer block.
The recipient of your transfer is indefinitely held and a ticket must be created under Help Topic "Account Block".
System Problem (63): Hug power is not recognized.
The xat server has not recognized your power. Please refresh the chat or re-log in.
System problem (65): Cannot send Jinx powers in main chat.
You cannot send /jinx or /jinxall in main chat. You must use both in a user's private chat.
System problem (66): Transferring, trading, and initiating marriages/BFFs are not supported on mobile.
System problem (99): Server issues. Try again later.


Group Errors

Not available (1): Group has not been deemed inactive (must be 3 months of no staff).
Not available (5): Group has been delisted.
Group has most likely been delisted due to breaking xat's Terms of Service. A ticket must be opened under "Chat Block" to find out why it was delisted.
Not available (6): Group has already been purchased.
Group can be enabled again. Open a ticket under "Short names and Groups" if you are a paid user and would like it.
Not available (7): Group was created less than 6 months ago.
Not available (8): Group was deleted.
A ticket must be created under "Chat Block" to find out the reason why the chat has been deleted.
Not available (9): Group has a low ID.
Not available (11): Group has not been deemed inactive (must be 3 months of no staff).
Not available (12): Group name has a reserved word.
The group name has a reserved word such as "xat" or "chat". Choose another name.
Not available (13): Group cannot be purchased.

Short Names Errors

Name taken (1): Sorry, name already taken.
Name taken (2): Sorry, name already taken.
Name can be enabled again. Open a ticket under "Short names and Groups" if you are a paid user and would like it.
Not allowed: Reserved word e.g. "xat" or a swear word in the name.

Ticket System Errors

403 - Your email is on the ban list (cannot create ticket).
The email associated with that account is banned from opening tickets, contact a volunteer on chat or on the forum for help.