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At have en stærk adgangskode er afgørende, mens du bruger xat. Det forhindrer folk i at gætte din adgangskode og komme ind på din konto. Se Phishing for mere information.

Bemærk: Ikke-alfanumeriske tegn vil blive fjernet fra din adgangskode, så vær sikker på at den kun indeholder alfanumeriske tegn, a-Z, 0-9.

Hvad er en stærk adgangskode?

En stærk adgangskode består af mindst 8 tegn, der er en kombination af bogstaver (både store og små bogstaver) og tal. Derfor bør din adgangskode til xat indeholde både store og små bogstaver og tal.

You should avoid using your name, username, birthday, repeated characters, or set of common words. Your password should also be different to any other social account you own.

What if I forgot my password?

If you forgot your password to your xat account, you can reset it by going to After clicking the link; enter the e-mail associated with your account, complete the CAPTCHA and you will be sent a link to reset your password. Note that the e-mail may take up to 20 minutes to arrive, although that is usually not likely.

What if I forgot my e-mail?

IMPORTANT: These help topics require you to be logged in to a xat account. If you can not login, you will have to create a new ID before attempting to create the ticket.

You can refer to the ticket times article for more information on response times.

Make sure your subject is 5 or more words.

You do not have to be a paid user to open a ticket in these help topics.

I forgot which e-mail is linked to my account

You can request an e-mail hint or an e-mail change by opening a ticket at under the "Email Change or Email Hint" help topic.

I forgot the password to my e-mail and account

You will have to open a ticket at under the "Lost Access" help topic.