Password/pt-br: Difference between revisions

From xat wiki
(Created page with "Você pode solicitar uma dica de e-mail ou uma mudança de e-mail abrindo um ticket em $link sob o tópico de ajuda ''Email Change or Email Hint''.")
(Created page with "==== Eu esqueci qual e-mail está vinculado a minha conta ====")
Line 25: Line 25:
''You '''do not''' have to be a paid user to open a ticket in these help topics.''
''You '''do not''' have to be a paid user to open a ticket in these help topics.''


==== I forgot which e-mail is linked to my account ====
==== Eu esqueci qual e-mail está vinculado a minha conta ====


Você pode solicitar uma dica de e-mail ou uma mudança de e-mail abrindo um ticket em https://xat.com/ticket sob o tópico de ajuda ''Email Change or Email Hint''.
Você pode solicitar uma dica de e-mail ou uma mudança de e-mail abrindo um ticket em https://xat.com/ticket sob o tópico de ajuda ''Email Change or Email Hint''.

Revision as of 08:09, 5 February 2017

Having a strong password is essential while using xat. It prevents people guessing your password and getting into your account. xat includes account security features to help against this, which you can read Account Protection for more information. You may also want to read the Phishing article for more ways to protect yourself online.

Note: Symbols and spaces are removed from your password when trying to login (if you have them in your password). This means that the symbols/spaces aren't actually in your password, due to xat removing them by default. For things like editing your profile or trading, you would have to type the password without the symbols or change your password entirely for easier access (which you can do by going to the login page). With that being said, make sure your password only contains alphanumeric characters (a-z A-Z 0-9).

Como eu posso fazer uma senha forte?

A strong password consists of at least 8 characters that are a combination of upper and lowercase letters, as well as numbers. The more characters you use inside your password, the stronger the password will be.

You should avoid using your name, username, birthday, repeated characters, or set of common words. Your password should also be different to any other social account you own.

What if I forgot my password?

If you forgot your password to your xat account, you can reset it by going to https://xat.com/lostpass. After clicking the link; enter the e-mail associated with your account, complete the CAPTCHA and you will be sent a link to reset your password. Note that the e-mail may take up to 20 minutes to arrive, although that is usually not likely.

What if I forgot my e-mail?

IMPORTANT: These help topics require you to be logged in to a xat account. If you can not login, you will have to create a new ID before attempting to create the ticket.

Você pode consultar o artigo do tempo dos tickets para mais informações sobre o tempo das respostas.

Make sure your subject is 5 or more words.

You do not have to be a paid user to open a ticket in these help topics.

Eu esqueci qual e-mail está vinculado a minha conta

Você pode solicitar uma dica de e-mail ou uma mudança de e-mail abrindo um ticket em https://xat.com/ticket sob o tópico de ajuda Email Change or Email Hint.

Eu esqueci a senha do meu e-mail e minha conta

Você terá que abrir um ticket em https://xat.com/ticket sob o tópico de ajuda Lost Access