Ticket
The xat ticket is a support system for users to communicate with xat volunteers and/or admins concerning their account or any questions or concerns users may have.
The ticket system is open to all registered users.
Creando un Ticket
Para crear un ticket, necesitas ir a http://util.xat.com/support/open.php.
If you are logged in, your xat ID will automatically be shown in the "xat username" form. If you cannot login, you can simply enter the email address associated with your xat account on the form. However, some topics require you to be logged in (view table below). In this case, you can open a ticket on an alternate account. To learn how to make an alternate account, read here.
In the next field, type your xat.com password for the corresponding username. Under the "Help Topic" field, select a topic from the dropdown menu related to your issue (see example 1).
Once this is complete, enter the subject for the ticket (ex: I am locked out of my account). Ensure that your subject is at least 5 words.
The final field (Message) is for explaining the issue you are having, or what you need help with. An example would be, "I am locked out of my ID 12345678, please update my location." You need to put a descriptive explanation of the problem you're having. If you are locked out, include any details that will help to verify that you are the account holder. These details might include your old IP address, the account name and ID number, the number of xats/days on your account, internet provider, previous location, etc.
Then click “Open Ticket” and wait patiently for a response. You will be emailed when you receive one.
Please note: you must be a PAID USER to open a ticket under some help topics (view table below). A paid user is considered as someone who has bought xats from the xat buy (xat.com/buy) page.
If you are not a paid user, you may go to http://xat.com/support and register on the forum (Top Right > Sign Up). Then, you may ask a question in the general support section. Or, you can ask a question on the help (xat.com/help) chat.
Detalles de los temas de Ayuda
Below is a table with information regarding what help topics require you to be logged in and which require you to be a paid user:
Tema de ayuda: | Descripción: | Ser usuario pago: | Se debe haber iniciado sesión: |
---|---|---|---|
General | Envía preguntas de ayuda generales aquí. Si no sabes qué sección usar, envíalo aquí. Los tickets pueden ser respondidos por voluntarios. | ||
Account Block | Si recibes el error del sistema 25/55 cuando comercias/transfieres, si tu cuenta está bloqueada más de 7 días, si tu cuenta ha sido eliminada o si tu xatspace/perfil ha sido eliminado. | ||
Account Hold | Si tu cuenta está bloqueada menos de 7 días. | ||
Chat Block | Si tu chat ha sido bloqueado de promociones, o tiene todo su contenido eliminado. | ||
Domain Unblock | Si necesitas un desbloqueo de un dominio vía linkvalidator, o debajo de tu chat. | ||
Email Change | Si necesitas un cambio de email en una cuenta que tienes acceso. | ||
Location Update | Si necesitas una actualización de tu ubicación para usar el bloqueo de cuenta. | ||
Locked Out | Si tu cuenta ha sido bloqueada. | ||
Lost Access | Si pierdes el acceso a tu cuenta porque se te ha olvidado el email y la contraseña, o se te olvida la contraseña y no puedes acceder al email. | ||
Lost Auth | Si has perdido el acceso a tu código de autentificación y no puedes generar otro código para acceder a tu cuenta. | ||
Payment Problems | Envía problemas de pagos aquí. Por ejemplo: No recibir xats/days después de su compra, problemas de reserve o bloqueo de cuenta (held). Necesitas ser verificado para enviar problemas de pago. Si tienes problemas con la verificación por móvil, haz tu próxima compra con PayByCash o envía un ticket a ‘Verify Problems’. Tickets sobre otros problemas no serán respondidos. Si no estás seguro sobre qué sección usar, envíalo a ‘Help’ | ||
Report Phishing Site | Informa aquí sobre una página de estafas. | ||
Report Scam | Informa sobre un timo aquí. Por favor, incluye cualquier evidencia o prueba que tengas en el ticket. | ||
Short Names | Si necesitas una transferencia de shortname, o ponerlo de nuevo a la venta. |
Viewing and responding to an Open Ticket
To view a ticket you've created, go to http://xat.com/ticket and select "Check Status" (see example 2).
This will show your xat username with a message saying "Authentication Required". Enter your xat password and you will be lead to a list of your existing tickets (see example 3):
Select the ticket you would like to view. Here, you can either respond if your problem is not solved or if you still have any questions. If you feel that your ticket was fully answered, then the ticket is complete.
Another way you can check an existing ticket is through your email. You should have received an email from xat regarding a response to your ticket. Simply click the link provided in the email to access your ticket. Ensure you are checking the email associated to the xat account you created the ticket on.
Voluntarios de Ticket
Para ver una lista de los voluntarios de ticket actuales, visita la página de Volunteers.