Ticket

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Revision as of 11:35, 30 November 2017 by Mighty (talk | contribs) (Created page with "Ahhoz hogy megtekints egy ticketet amit létrehoztál, menj a $link3 és válaszd ki "Állapot Ellenőrzése" (lásd '''példa 2''').")

The xat ticket is a support system for users to communicate with xat volunteers and/or admins concerning their account or any questions or concerns users may have.

A ticket rendszer nyitva van minden regisztrált felhasználó számára.

Ticket Létrehozása

Ahhoz hogy létrehozz egy ticketet, menj a https://util.xat.com/support/open.php.

If you are logged in, your xat ID will automatically be shown in the "xat username" form. If you cannot login, you can simply enter the email address associated with your xat account on the form. However, some topics require you to be logged in (view table below). In this case, you can open a ticket on an alternate account. To learn how to make an alternate account, read the New ID article.

In the next field, type your xat.com password for the corresponding username. Under the "Help Topic" field, select a topic from the dropdown menu related to your issue (see example 1).

Template:Img is only allowed in User: namespace. Use [[File:]] (more on that here) or Template:Gallery on articles instead.

Once this is complete, enter the subject for the ticket (ex: I am locked out of my account). Ensure that your subject is at least 5 words.

The final field (Message) is for explaining the issue you are having, or what you need help with. An example would be, "I am locked out of my ID 12345678, please update my location." You need to put a descriptive explanation of the problem you're having. If you are locked out, include any details that will help to verify that you are the account holder. These details might include your old IP address, the account name and ID number, the number of xats/days on your account, internet provider, previous location, etc.

Aztán kattints a "Ticket Nyitása" és várj türelmesen a válaszra. Téged emailben értesítenek amikor válaszoltak.

If helpful new information arises during the meantime, or if you forgot to include something within the message, you may reply to your own ticket.

You are permitted only one open ticket per account. If you already have an open ticket, but require another one, you may reply to the existing ticket with information regarding the issue you are having, making sure to mention that it is a seperate issue, or you can contact a Volunteer and they can open another ticket for you.

Please note: you must be a PAID USER to open a ticket under some help topics (view table below). A paid user is considered as someone who has bought xats from the xat buy (xat.com/buy) page.

If you are not a paid user, you may go to https://xat.com/support and register on the forum (Top Right > Sign Up). Then, you may ask a question in the general support section. Or, you can ask a question on the help (xat.com/help) chat.

Súgó Téma Részletek

Below is a table with information regarding what help topics require you to be logged in and which require you to be a paid user:

Súgó téma: Leírás: Csak fizetett felhasználóknak: Be kell jelentkezned:
A General Question or Concern Submit General Support Questions here. If you are unsure about what section to use submit here. Yes.png Yes.png
Account Block If you receive system error 25/55 when trading/transferring or if your account is held for more than 7 days or if your account has been deleted or if your xatspace/profile has been deleted. No.png No.png
Account Hold Ha a fiókodon kevesebb, mint 7 nap held van. No.png Yes.png
Chat Block Ha a chateden blokkolva lett a promóció, vagy annak teljes tartalma el lett távolítva. No.png Yes.png
Domain Unblock Ha neked szükséged van egy domain blokkolás feloldására a linkvalidator keresztül, vagy a chated alatt. Yes.png Yes.png
Email Change / Hint Ha szükséged van email váltásra a felhasználói fiókodon, hogy be tudj jelentkezni. No.png Yes.png
Location Update Ha szükséged van egy hely vagy IP cím frissítésre, ahhoz hogy használd a felhasználói fiók zárat. No.png Yes.png
Locked Out Ha ki lettél zárva a felhasználói fiókodból. No.png No.png
Lost Access Ha elveszítetted a hozzáférést a felhasználói fiókodhoz, elfelejtett email és jelszó, vagy elfelejtett jelszó és elveszített email hozzáférés. No.png Yes.png
Lost Auth Ha elveszítetted a hozzáférést a te hitelesítő kódodhoz és te képtelen vagy generálni auth kódokat ahhoz, hogy bejelentkezz a fiókodba. No.png No.png
Payment Problems Submit Payment Problems here e.g. Missing xats/days after purchase, Reserve Problems. Tickets about other problems will not be answered, if you are unsure about what section to use submit to "A General Question or Concern" Yes.png Yes.png
Report Phishing Site Adathalász oldalak jelentése, privát szerverek vagy más weboldalak ami a felételekkel szembenáll itt. No.png Yes.png
Report Scam Nyiss egy ticketet itt, ha átvertek téged, adathalász támadás ért vagy hiányoznak a xatsaid. Kérünk minden bizonyítékot ami neked van ticketben küld el. No.png Yes.png
Short Names and Groups Ha szükséged van egy rövid név átutalásra vagy ha te szeretnél egy rövid nevet vagy egy csoportot eladásra tenni. Yes.png Yes.png

Néhány súgó téma késhet. Az osztályok különböző állapotának megtekintéséhez, olvasd a Ticket alkalmak cikket.

Megtekinteni és válaszolni egy Nyitott Ticketre

Ahhoz hogy megtekints egy ticketet amit létrehoztál, menj a https://xat.com/ticket és válaszd ki "Állapot Ellenőrzése" (lásd példa 2).

Template:Img is only allowed in User: namespace. Use [[File:]] (more on that here) or Template:Gallery on articles instead.
Template:Img is only allowed in User: namespace. Use [[File:]] (more on that here) or Template:Gallery on articles instead.

This will show your xat username with a message saying "Authentication Required". Enter your xat password and you will be lead to a list of your existing tickets (see example 3):

Select the ticket you would like to view. Here, you can either respond if your problem is not solved or if you still have any questions. If you feel that your ticket was fully answered, then the ticket is complete.

Another way you can check an existing ticket is through your email. You should have received an email from xat regarding a response to your ticket. Simply click the link provided in the email to access your ticket. Ensure you are checking the email associated to the xat account you created the ticket on.

Ticket Volunteers

To see a list of the current ticket volunteers, see the volunteers page.