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Biletat e xat jane të sistemit të suportit për anetarët për të komunikimit me vullnetaret dhe adminet e xatit në lidhje me llogarit e tyre  ose ndonjë pyetje apo shqetësime që përdoruesit mund të kenë.
Biletat e xat jane të sistemit të suportit për anetarët për të komunikimit me vullnetaret dhe adminet e xatit në lidhje me llogarit e tyre  ose ndonjë pyetje apo shqetësime që përdoruesit mund të kenë.


Sistemi i biletave është i hapur për të gjithë anetaret e rregjistruar.
Sistemi i biletave është i hapur për të gjithë anetaret e rregjistruar.
 
Currently, the xat ticket system does not support languages other than English. This means tickets and responses must be submitted in English, or they may be ignored. You may use a [https://translate.google.com/ translator]. Please make sure to type complete and concise sentences in order for the translator to work properly.


== Creating a Ticket ==
== Creating a Ticket ==
<span id="createticket"></span>
Për të krijuar një bilet,klikoni të https://util.xat.com/support/open.php Currently, it is not possible to open a ticket under Locked Out and you will need to use the [https://forum.xat.com/requests/open-a-ticket/?do=form ticket form] on the forum to complete your request. As this process requires a forum account, you can view the [[Special:MyLanguage/Forum|forum article]] for instructions on how to create one.


Për të krijuar një bilet,klikoni të https://util.xat.com/support/open.php
All help topics require you to be logged in. If you are logged in, your xat registered name will automatically be shown in the "xat username" field. If you cannot login, you can open a ticket on an alternate account. To learn how to make an alternate account, read the [[NewID|New ID]] article.
 
If you are logged in, your xat ID will automatically be shown in the "xat username" form. If you cannot login, you can simply enter the email address associated with your xat account on the form. However, some topics require you to be logged in (view table below). In this case, you can open a ticket on an alternate account. To learn how to make an alternate account, read the [[NewID|New ID]] article.  


In the next field, type your xat.com password for the corresponding username. Under the "Help Topic" field, select a topic from the dropdown menu related to your issue (see '''example 1''').
In the next fields, type your xat.com password and email address for the corresponding username. Under the "Help Topic" field, select a topic from the dropdown menu related to your issue (see '''example 1''').
<!--T:6-->
<!--T:6-->
{{img|image=https://util.xat.com/wiki/images/e/e0/Ticket1.png|width=211|scalable=no|float=left|description=(example 1) Choose a topic for your issue.}}
{{img|image=https://util.xat.com/wiki/images/e/e0/Ticket1.png|width=211|scalable=no|float=left|description=(example 1) Choose a topic for your issue.}}
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Fusha finale (Mesazhet) është për të shpjeguar problemet qe ju keni,ose per të cilat ju nevojitet. Për shembull mund të jetë,''Jam i bllokuar nga idi im 12345678,ju lutëm me rifreskoni venbanimin.'' Ju nevojitet të përshkruani problemin të cilen keni,në qoftese jeni i bllokuar,vendosni çdo detaj të cilin na ndihmoni të verifikojm që ju jeni më të vertet zoterusi i llogarise, Keto detaje duhet të përbëjn adresen tuaj te vjetër të IP,llogarin me emer dhe me ID numërik,shifren me xats/days që ju keni në llogari,kompanin e internetit,adresen e venbanimit e meparshme,etj.
Fusha finale (Mesazhet) është për të shpjeguar problemet qe ju keni,ose per të cilat ju nevojitet. Për shembull mund të jetë,''Jam i bllokuar nga idi im 12345678,ju lutëm me rifreskoni venbanimin.'' Ju nevojitet të përshkruani problemin të cilen keni,në qoftese jeni i bllokuar,vendosni çdo detaj të cilin na ndihmoni të verifikojm që ju jeni më të vertet zoterusi i llogarise, Keto detaje duhet të përbëjn adresen tuaj te vjetër të IP,llogarin me emer dhe me ID numërik,shifren me xats/days që ju keni në llogari,kompanin e internetit,adresen e venbanimit e meparshme,etj.


Pastaj klikoni "Krioni Bilet" dhe ju ftojm te keni durim për një përgjigje. Do të dërgohet një E-mail kur ju të merrni një përgjigje.
Pastaj klikoni "Krioni Bilet" dhe ju ftojm te keni durim për një përgjigje. Do të dërgohet një E-mail kur ju të merrni një përgjigje.
 
If helpful new information arises during the meantime, or if you forgot to include something within the message, you may reply to your own ticket.
 
You are permitted only '''one''' open ticket per account. If you already have an open ticket, but require another one, simply wait for a volunteer to reply to that ticket (volunteer replies close it). Or you can contact a [[Special:MyLanguage/Volunteers|Volunteer]] and they can open another ticket for you.


'''Please note: you must be a PAID USER to open a ticket under some help topics''' (view table below). A paid user is considered as someone who has bought xats from the xat buy (xat.com/buy) page.
'''Please note: you must be a PAID USER to open a ticket under some help topics''' (view table below). A paid user is considered as someone who has bought xats from the xat buy (xat.com/buy) page.
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If you are not a paid user, you may go to https://xat.com/support and register on the forum (Top Right > Sign Up). Then, you may ask a question in the general support section. Or, you can ask a question on the help (xat.com/help) chat.
If you are not a paid user, you may go to https://xat.com/support and register on the forum (Top Right > Sign Up). Then, you may ask a question in the general support section. Or, you can ask a question on the help (xat.com/help) chat.
<div style="clear:both"></div>
<div style="clear:both"></div>
== Help Topics Details ==
== Help Topic Details ==
 
<span id="helptopics"></span>
Below is a table with information regarding what help topics require you to be logged in and which require you to be a paid user:
Below is a table with information about help topics and which require you to be a paid user:
{| class="wikitable" style="text-align:center"
{| class="wikitable" style="text-align:center"
! style="width: 140px" | '''Help topic:'''
! style="width: 140px" | '''Help topic:'''
! '''Description:'''
! '''Description:'''
! style="width: 120px" | '''Paid users only:'''
! style="width: 120px" | '''Paid users only:'''
! style="width: 120px" | '''Must be logged in:'''
|-
|-
| '''A General Question or Concern'''
| '''A General Question or Concern'''
| style="text-align:left" |  Submit General Support Questions here. If you are unsure about what section to use submit here.
| style="text-align:left" |  Submit General Support Questions here. If you are unsure about what section to use submit here.
| {{Yes}}
| {{Yes}}
| {{Yes}}
|-
|-
| '''Account Block'''
| '''Account Block'''
| style="text-align:left" |  If you receive system error 25/55 when trading/transferring or if your account is held for more than 7 days or if your account has been deleted or if your xatspace/profile has been deleted.  
| style="text-align:left" |  If you receive system error 25/55 when trading/transferring or if your account is held for more than 7 days or if your account has been deleted or if your xatspace/profile has been deleted.  
| {{No}}
| {{No}}
| {{No}}
|-
|-
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| style="text-align:left" |  If your account is held less than 7 days.  
| style="text-align:left" |  If your account is held less than 7 days.  
| {{No}}
| {{No}}
| {{Yes}}
|-
|-
| '''Chat Block'''
| '''Chat Block'''
| style="text-align:left" |  If your chat has been blocked from promotion, or has all of its content removed.  
| style="text-align:left" |  If your chat has been blocked from promotion, or has all of its content removed.  
| {{No}}
| {{No}}
| {{Yes}}
|-
|-
| '''Domain Unblock'''
| '''Domain Unblock'''
| style="text-align:left" |  If you need a domain unblocked via linkvalidator, or below your chat.  
| style="text-align:left" |  If you need a domain unblocked via linkvalidator, or below your chat.  
| {{Yes}}
| {{Yes}}
| {{Yes}}
|-
|-
| '''Email Change / Hint'''
| '''Email Change / Hint'''
| style="text-align:left" |  If you need an email change on an account that you can log into.  
| style="text-align:left" |  If you need an email change on an account that you can log into. For security reasons, you can only update to a Gmail address at this time.  
| {{No}}
| {{No}}
| {{Yes}}
|-
|-
| '''Location Update'''
| '''Location Update'''
| style="text-align:left" |  If you need a location update to use account locking.  
| style="text-align:left" |  If you need a location or IP address update to use account locking.  
| {{Yes}}
| {{No}}
| {{Yes}}
|-
|-
| '''Locked Out'''
| '''Locked Out'''
| style="text-align:left" |  If you have been locked out of your account.  
| style="text-align:left" |  If you have been locked out of your account. Note: You must use the ticket form on the forum (see above).
| {{No}}
| {{No}}
| {{No}}
|-
|-
| '''Lost Access'''
| '''Lost Access'''
| style="text-align:left" |  If you lost access to your account by forgetting the email and password, or by forgetting the password and losing access to the email.  
| style="text-align:left" |  If you lost access to your account by forgetting the email and password, or by forgetting the password and losing access to the email.  
| {{No}}
| {{Yes}}
|-
| '''Lost Auth'''
| style="text-align:left" |  If you have lost access to your authenticator code and you are unable to generate auth codes to sign into your account.
| {{No}}
| {{No}}
| {{No}}
|-
|-
| '''Payment Problems'''
| '''Payment Problems'''
| style="text-align:left" |  Submit Payment Problems here e.g. Missing xats/days after purchase, Reserve Problems. Tickets about other problems will not be answered, if you are unsure about what section to use submit to "A General Question or Concern"  
| style="text-align:left" |  Submit Payment Problems here e.g. Missing xats/days after purchase, Reserve Problems. Tickets about other problems will not be answered; if you are unsure about what section to use submit to "A General Question or Concern".
| {{Yes}}
| {{Yes}}
| {{Yes}}
|-
|-
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| style="text-align:left" |  Report any phishing sites, private servers or any other website that is against the terms here.  
| style="text-align:left" |  Report any phishing sites, private servers or any other website that is against the terms here.  
| {{No}}
| {{No}}
| {{Yes}}
|-
|-
| '''Report Scam'''
| '''Report Scam'''
| style="text-align:left" |  Open a ticket here if you have been scammed, phished or are missing any xats. Please include any evidence that you have in the ticket.  
| style="text-align:left" |  Open a ticket here if you have been scammed, phished or are missing any xats. Please include any evidence that you have in the ticket.  
| {{No}}
| {{No}}
| {{Yes}}
|-
|-
| '''Short Names'''
| '''Short Names and Groups'''
| style="text-align:left" |  If you need a short name transferred or put back up for sale.  
| style="text-align:left" |  If you need a short name transferred or if you want a short name or a group put back up for sale.  
| {{Yes}}
| {{Yes}}
| {{Yes}}
|}
|}
Some help topics may be delayed. To view various statuses of the departments, read the [[Special:MyLanguage/ticket_times|Ticket times]] article.


== Duke parë dhe duke iu përgjigjur një Biletes se hapur ==
== Duke parë dhe duke iu përgjigjur një Biletes se hapur ==
 
<span id="viewticket"></span>
To view a ticket you've created, go to https://xat.com/ticket and select "Check Status" (see '''example 2''').
To view a ticket you've created, go to https://xat.com/ticket and select "Check Status" (see '''example 2''').
<!--T:11-->
<!--T:11-->
Line 118: Line 106:


Another way you can check an existing ticket is through your email. You should have received an email from xat regarding a response to your ticket. Simply click the link provided in the email to access your ticket. Ensure you are checking the email associated to the xat account you created the ticket on.
Another way you can check an existing ticket is through your email. You should have received an email from xat regarding a response to your ticket. Simply click the link provided in the email to access your ticket. Ensure you are checking the email associated to the xat account you created the ticket on.


== Ticket Volunteers ==
== Ticket Volunteers ==


To see a list of the current ticket volunteers, see the [[volunteers]] page.
To see a list of the current ticket volunteers, see the [[volunteers]] page.

Revision as of 22:31, 24 June 2020

Biletat e xat jane të sistemit të suportit për anetarët për të komunikimit me vullnetaret dhe adminet e xatit në lidhje me llogarit e tyre ose ndonjë pyetje apo shqetësime që përdoruesit mund të kenë.

Sistemi i biletave është i hapur për të gjithë anetaret e rregjistruar.

Currently, the xat ticket system does not support languages other than English. This means tickets and responses must be submitted in English, or they may be ignored. You may use a translator. Please make sure to type complete and concise sentences in order for the translator to work properly.

Creating a Ticket

Për të krijuar një bilet,klikoni të https://util.xat.com/support/open.php Currently, it is not possible to open a ticket under Locked Out and you will need to use the ticket form on the forum to complete your request. As this process requires a forum account, you can view the forum article for instructions on how to create one.

All help topics require you to be logged in. If you are logged in, your xat registered name will automatically be shown in the "xat username" field. If you cannot login, you can open a ticket on an alternate account. To learn how to make an alternate account, read the New ID article.

In the next fields, type your xat.com password and email address for the corresponding username. Under the "Help Topic" field, select a topic from the dropdown menu related to your issue (see example 1).

Template:Img is only allowed in User: namespace. Use [[File:]] (more on that here) or Template:Gallery on articles instead.

Once this is complete, enter the subject for the ticket (ex: I am locked out of my account). Ensure that your subject is at least 5 words.

Fusha finale (Mesazhet) është për të shpjeguar problemet qe ju keni,ose per të cilat ju nevojitet. Për shembull mund të jetë,Jam i bllokuar nga idi im 12345678,ju lutëm me rifreskoni venbanimin. Ju nevojitet të përshkruani problemin të cilen keni,në qoftese jeni i bllokuar,vendosni çdo detaj të cilin na ndihmoni të verifikojm që ju jeni më të vertet zoterusi i llogarise, Keto detaje duhet të përbëjn adresen tuaj te vjetër të IP,llogarin me emer dhe me ID numërik,shifren me xats/days që ju keni në llogari,kompanin e internetit,adresen e venbanimit e meparshme,etj.

Pastaj klikoni "Krioni Bilet" dhe ju ftojm te keni durim për një përgjigje. Do të dërgohet një E-mail kur ju të merrni një përgjigje.

If helpful new information arises during the meantime, or if you forgot to include something within the message, you may reply to your own ticket.

You are permitted only one open ticket per account. If you already have an open ticket, but require another one, simply wait for a volunteer to reply to that ticket (volunteer replies close it). Or you can contact a Volunteer and they can open another ticket for you.

Please note: you must be a PAID USER to open a ticket under some help topics (view table below). A paid user is considered as someone who has bought xats from the xat buy (xat.com/buy) page.

If you are not a paid user, you may go to https://xat.com/support and register on the forum (Top Right > Sign Up). Then, you may ask a question in the general support section. Or, you can ask a question on the help (xat.com/help) chat.

Help Topic Details

Below is a table with information about help topics and which require you to be a paid user:

Help topic: Description: Paid users only:
A General Question or Concern Submit General Support Questions here. If you are unsure about what section to use submit here. Yes.png
Account Block If you receive system error 25/55 when trading/transferring or if your account is held for more than 7 days or if your account has been deleted or if your xatspace/profile has been deleted. No.png
Account Hold If your account is held less than 7 days. No.png
Chat Block If your chat has been blocked from promotion, or has all of its content removed. No.png
Domain Unblock If you need a domain unblocked via linkvalidator, or below your chat. Yes.png
Email Change / Hint If you need an email change on an account that you can log into. For security reasons, you can only update to a Gmail address at this time. No.png
Location Update If you need a location or IP address update to use account locking. No.png
Locked Out If you have been locked out of your account. Note: You must use the ticket form on the forum (see above). No.png
Lost Access If you lost access to your account by forgetting the email and password, or by forgetting the password and losing access to the email. No.png
Payment Problems Submit Payment Problems here e.g. Missing xats/days after purchase, Reserve Problems. Tickets about other problems will not be answered; if you are unsure about what section to use submit to "A General Question or Concern". Yes.png
Report Phishing Site Report any phishing sites, private servers or any other website that is against the terms here. No.png
Report Scam Open a ticket here if you have been scammed, phished or are missing any xats. Please include any evidence that you have in the ticket. No.png
Short Names and Groups If you need a short name transferred or if you want a short name or a group put back up for sale. Yes.png

Some help topics may be delayed. To view various statuses of the departments, read the Ticket times article.

Duke parë dhe duke iu përgjigjur një Biletes se hapur

To view a ticket you've created, go to https://xat.com/ticket and select "Check Status" (see example 2).

Template:Img is only allowed in User: namespace. Use [[File:]] (more on that here) or Template:Gallery on articles instead.
Template:Img is only allowed in User: namespace. Use [[File:]] (more on that here) or Template:Gallery on articles instead.

This will show your xat username with a message saying "Authentication Required". Enter your xat password and you will be lead to a list of your existing tickets (see example 3):

Select the ticket you would like to view. Here, you can either respond if your problem is not solved or if you still have any questions. If you feel that your ticket was fully answered, then the ticket is complete.

Another way you can check an existing ticket is through your email. You should have received an email from xat regarding a response to your ticket. Simply click the link provided in the email to access your ticket. Ensure you are checking the email associated to the xat account you created the ticket on.

Ticket Volunteers

To see a list of the current ticket volunteers, see the volunteers page.