Difference between revisions of "Ticket times"

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(Created page with "{{lc:{{shortcut}}}}<translate> = xat Support - Department Status Updates = </translate><languages/><translate> In an effort to keep xat users updated with information relev...")
 
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{{lc:{{shortcut}}}}<translate>
 
{{lc:{{shortcut}}}}<translate>
  
= xat Support - Department Status Updates =
+
= xat Support - Department Status Updates = <!--T:1-->
  
 
</translate><languages/><translate>
 
</translate><languages/><translate>
  
 +
<!--T:2-->
 
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
 
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
  
 +
<!--T:3-->
 
In most cases, a delay is considered <tvar|1>5</> or more days since your last reply from us.
 
In most cases, a delay is considered <tvar|1>5</> or more days since your last reply from us.
 
</translate>
 
</translate>
  
 
<div style="width: 100%; border-bottom: 1px solid #ddd; border-radius: 5px; display: table; padding: 5px 10px; box-sizing: border-box; font-size: 14px; font-style: italic">
 
<div style="width: 100%; border-bottom: 1px solid #ddd; border-radius: 5px; display: table; padding: 5px 10px; box-sizing: border-box; font-size: 14px; font-style: italic">
<div style="float: left"><translate>There are delays across multiple departments</translate></div>
+
<div style="float: left"><translate><!--T:4-->
<div style="float: right; font-weight: bold"><translate>Refreshed <tvar|1>Dec 15</></translate></div>
+
There are delays across multiple departments</translate></div>
 +
<div style="float: right; font-weight: bold"><translate><!--T:5-->
 +
Refreshed <tvar|1>Dec 15</></translate></div>
 
</div>
 
</div>
  
 
{{Department
 
{{Department
|<translate>A General Question or Concern</translate>
+
|<translate><!--T:6-->
 +
A General Question or Concern</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Account Block, Account Hold</translate>
+
|<translate><!--T:7-->
 +
Account Block, Account Hold</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Chat Block</translate>
+
|<translate><!--T:8-->
 +
Chat Block</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Domain Unblock</translate>
+
|<translate><!--T:9-->
 +
Domain Unblock</translate>
 
|status=delayed
 
|status=delayed
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Email Change or Email Hint</translate>
+
|<translate><!--T:10-->
 +
Email Change or Email Hint</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Location Update</translate>
+
|<translate><!--T:11-->
 +
Location Update</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Locked Out, Lost Auth</translate>
+
|<translate><!--T:12-->
 +
Locked Out, Lost Auth</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Lost Access</translate>
+
|<translate><!--T:13-->
 +
Lost Access</translate>
 
|status=high volume
 
|status=high volume
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Payment Problems</translate>
+
|<translate><!--T:14-->
 +
Payment Problems</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Report Scam, Report Phishing Site</translate>
+
|<translate><!--T:15-->
 +
Report Scam, Report Phishing Site</translate>
 
|status=delayed
 
|status=delayed
 
}}
 
}}
  
 
{{Department
 
{{Department
|''<translate>Scam reports in progress</translate>''
+
|''<translate><!--T:16-->
 +
Scam reports in progress</translate>''
 
|status=new info
 
|status=new info
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Short Names</translate>
+
|<translate><!--T:17-->
 +
Short Names</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}

Revision as of 09:45, 15 December 2016

xat Support - Department Status Updates[edit]

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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.

In most cases, a delay is considered 5 or more days since your last reply from us.

There are delays across multiple departments
Refreshed Dec 15
A General Question or Concern
Normal
Account Block, Account Hold
Normal
Chat Block
Normal
Domain Unblock
Delayed
Email Change or Email Hint
Normal
Location Update
Normal
Locked Out, Lost Auth
Normal
Lost Access
Delayed
High volume of tickets
Payment Problems
Normal
Report Scam, Report Phishing Site
Delayed
Scam reports in progress
Reply is sent when there is new information to share
Short Names
Normal