Difference between revisions of "Ticket times"

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Line 19: Line 19:
 
{{Department
 
{{Department
 
|<translate><!--T:7-->
 
|<translate><!--T:7-->
Account Block, Transfer Block</translate>
+
Account Block, Transfer Block</translate> {{size|10|{{ {{tt|trans/error}} }}: E26, E28, E46, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)}}
 
|status=high volume
 
|status=high volume
 
}}
 
}}
Line 26: Line 26:
 
|<translate>
 
|<translate>
 
<!--T:19-->
 
<!--T:19-->
Account Hold</translate>
+
Account Hold</translate> {{size|10|{{ {{tt|trans/error}} }}: System problem (12, 33)}}
 
|status=normal
 
|status=normal
 
}}
 
}}
Line 32: Line 32:
 
{{Department
 
{{Department
 
|<translate><!--T:8-->
 
|<translate><!--T:8-->
Chat Block</translate>
+
Chat Block</translate> {{size|10|{{ {{tt|trans/error}} }}: Not available (5, 8)}}
 
|status=normal
 
|status=normal
 
}}
 
}}
Line 50: Line 50:
 
{{Department
 
{{Department
 
|<translate><!--T:11-->
 
|<translate><!--T:11-->
Location Update</translate>
+
Location Update</translate> {{size|10|{{ {{tt|trans/error}} }}: E31}}
 
|status=normal
 
|status=normal
 
}}
 
}}
Line 56: Line 56:
 
{{Department
 
{{Department
 
|<translate><!--T:12-->
 
|<translate><!--T:12-->
Locked Out, Lost Auth</translate>
+
Locked Out, Lost Auth</translate> {{size|10|{{ {{tt|trans/error}} }}: E29}}
 
|status=normal
 
|status=normal
 
}}
 
}}
Line 62: Line 62:
 
{{Department
 
{{Department
 
|<translate><!--T:13-->
 
|<translate><!--T:13-->
Lost Access</translate>
+
Lost Access</translate> {{size|10|{{ {{tt|trans/error}} }}: E51}}
 
|status=normal
 
|status=normal
 
}}
 
}}
Line 74: Line 74:
 
{{Department
 
{{Department
 
|<translate><!--T:15-->
 
|<translate><!--T:15-->
Report Scam, Report Phishing Site</translate>
+
Report Scam, Report Phishing Site</translate> {{size|10|{{ {{tt|trans/error}} }}: System problem (29)}}
 
|status=delayed
 
|status=delayed
 
}}
 
}}
Line 80: Line 80:
 
{{Department
 
{{Department
 
|<translate><!--T:17-->
 
|<translate><!--T:17-->
Short Names</translate>
+
Short Names and Groups</translate> {{size|10|{{ {{tt|trans/error}} }}: Name taken (2, 6)}}
 
|status=normal
 
|status=normal
 
}}
 
}}

Revision as of 01:44, 15 May 2017

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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.

In most cases, a delay is considered five or more days since your last reply from us.

A General Question or Concern
Normal
Account Block, Transfer Block Error: E26, E28, E46, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Delayed
High volume of tickets
Account Hold Error: System problem (12, 33)
Normal
Chat Block Error: Not available (5, 8)
Normal
Domain Unblock
Normal
Email Change or Email Hint
Normal
Location Update Error: E31
Normal
Locked Out, Lost Auth Error: E29
Normal
Lost Access Error: E51
Normal
Payment Problems
Normal
Report Scam, Report Phishing Site Error: System problem (29)
Delayed
Short Names and Groups Error: Name taken (2, 6)
Normal
Scam reports in progress
Reply is sent when there is new information to share