Difference between revisions of "Ticket times"

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Line 19: Line 19:
 
{{Department
 
{{Department
 
|<translate><!--T:7-->
 
|<translate><!--T:7-->
Account Block, Transfer Block</translate> {{size|10|{{ {{tt|trans/error}} }}: E26, E28, E46, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)}}
+
Account Block, Transfer Block</translate>
 
|status=high volume
 
|status=high volume
 +
|error=E26, E28, E46, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
 
}}
 
}}
  
Line 26: Line 27:
 
|<translate>
 
|<translate>
 
<!--T:19-->
 
<!--T:19-->
Account Hold</translate> {{size|10|{{ {{tt|trans/error}} }}: System problem (12, 33)}}
+
Account Hold</translate>
 
|status=normal
 
|status=normal
 +
|error=System problem (12, 33)
 
}}
 
}}
  
 
{{Department
 
{{Department
 
|<translate><!--T:8-->
 
|<translate><!--T:8-->
Chat Block</translate> {{size|10|{{ {{tt|trans/error}} }}: Not available (5, 8)}}
+
Chat Block</translate>
 
|status=normal
 
|status=normal
 +
|error=Not available (5, 8)
 
}}
 
}}
  
Line 50: Line 53:
 
{{Department
 
{{Department
 
|<translate><!--T:11-->
 
|<translate><!--T:11-->
Location Update</translate> {{size|10|{{ {{tt|trans/error}} }}: E31}}
+
Location Update</translate>
 
|status=normal
 
|status=normal
 +
|error=E31
 
}}
 
}}
  
 
{{Department
 
{{Department
 
|<translate><!--T:12-->
 
|<translate><!--T:12-->
Locked Out, Lost Auth</translate> {{size|10|{{ {{tt|trans/error}} }}: E29}}
+
Locked Out, Lost Auth</translate>
 
|status=normal
 
|status=normal
 +
|error=E29
 
}}
 
}}
  
 
{{Department
 
{{Department
 
|<translate><!--T:13-->
 
|<translate><!--T:13-->
Lost Access</translate> {{size|10|{{ {{tt|trans/error}} }}: E51}}
+
Lost Access</translate>
 
|status=normal
 
|status=normal
 +
|error=E51
 
}}
 
}}
  
Line 74: Line 80:
 
{{Department
 
{{Department
 
|<translate><!--T:15-->
 
|<translate><!--T:15-->
Report Scam, Report Phishing Site</translate> {{size|10|{{ {{tt|trans/error}} }}: System problem (29)}}
+
Report Scam, Report Phishing Site</translate>
 
|status=delayed
 
|status=delayed
 +
|error=System problem (29)
 
}}
 
}}
  
 
{{Department
 
{{Department
 
|<translate><!--T:17-->
 
|<translate><!--T:17-->
Short Names and Groups</translate> {{size|10|{{ {{tt|trans/error}} }}: Name taken (2, 6)}}
+
Short Names and Groups</translate>
 
|status=normal
 
|status=normal
 +
|error=Name taken (2, 6)
 
}}
 
}}
  

Revision as of 20:13, 15 May 2017

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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.

In most cases, a delay is considered five or more days since your last reply from us.

A General Question or Concern
Normal
Account Block, Transfer Block
Error: E26, E28, E46, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Delayed
High volume of tickets
Account Hold
Error: System problem (12, 33)
Normal
Chat Block
Error: Not available (5, 8)
Normal
Domain Unblock
Normal
Email Change or Email Hint
Normal
Location Update
Error: E31
Normal
Locked Out, Lost Auth
Error: E29
Normal
Lost Access
Error: E51
Normal
Payment Problems
Normal
Report Scam, Report Phishing Site
Error: System problem (29)
Delayed
Short Names and Groups
Error: Name taken (2, 6)
Normal
Scam reports in progress
Reply is sent when there is new information to share