Difference between revisions of "Ticket times"

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Line 42: Line 42:
 
|<translate><!--T:9-->
 
|<translate><!--T:9-->
 
Domain Unblock</translate>
 
Domain Unblock</translate>
|status=delayed
+
|status=normal
 
}}
 
}}
  
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|<translate><!--T:10-->
 
|<translate><!--T:10-->
 
Email Change or Email Hint</translate>
 
Email Change or Email Hint</translate>
|status=delayed
+
|status=normal
 
}}
 
}}
  
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|<translate><!--T:13-->
 
|<translate><!--T:13-->
 
Lost Access</translate>
 
Lost Access</translate>
|status=delayed
+
|status=normal
 
|error=E51
 
|error=E51
 
}}
 
}}

Revision as of 11:06, 13 October 2017

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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.

In most cases, a delay is considered five or more days since your last reply from us.

A General Question or Concern
Normal
Account Block, Transfer Block
Error: E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Delayed
High volume of tickets
Account Hold
Error: System problem (12, 33)
Normal
Chat Block
Error: Not available (5, 8)
Delayed
Domain Unblock
Normal
Email Change or Email Hint
Normal
Location Update
Error: E31
Normal
Locked Out, Lost Auth
Error: E29
Normal
Lost Access
Error: E51
Normal
Payment Problems
Normal
Report Scam, Report Phishing Site
Error: System problem (29), E46
Delayed
High volume of tickets
Short Names and Groups
Error: Name taken (2, 6)
Normal
Scam reports in progress
Reply is sent when there is new information to share