Ticket times: Difference between revisions
From xat wiki
mNo edit summary |
No edit summary |
||
Line 75: | Line 75: | ||
{{Department | {{Department | ||
|<translate><!--T:17--> Short Names and Groups</translate> | |<translate><!--T:17--> Short Names and Groups</translate> | ||
|status= | |status=delayed | ||
|error=Name taken (2, 6) | |error=Name taken (2, 6) | ||
}} | }} |
Revision as of 22:16, 25 February 2018
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
In most cases, a delay is considered five or more days since your last reply from us.
A General Question or Concern
Normal
Account Block, Transfer Block
Error: E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Delayed
High volume of tickets
Domain Unblock
Normal
Email Change or Email Hint
Normal
Payment Problems
Normal
Scam reports in progress
Reply is sent when there is new information to share