Difference between revisions of "Ticket times"

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(Created page with "{{lc:{{shortcut}}}}<translate> = xat Support - Department Status Updates = </translate><languages/><translate> In an effort to keep xat users updated with information relev...")
 
 
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{{lc:{{shortcut|tt}}}}{{DISPLAYTITLE:<translate><!--T:18-->
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xat Support - Department Status Updates</translate>|noerror}}<languages/><translate>
  
= xat Support - Department Status Updates =
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<!--T:2-->
 +
In an effort to keep xat users updated with information relevant to their [[<tvar|1>ticket</>|ticket]] status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
  
</translate><languages/><translate>
+
<!--T:3-->
 
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In most cases, a delay is considered five or more days since your last reply from us.
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
 
 
 
In most cases, a delay is considered <tvar|1>5</> or more days since your last reply from us.
 
 
</translate>
 
</translate>
  
<div style="width: 100%; border-bottom: 1px solid #ddd; border-radius: 5px; display: table; padding: 5px 10px; box-sizing: border-box; font-size: 14px; font-style: italic">
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<div style="width: 100%; border-bottom: 1px solid #ddd; border-radius: 5px; display: table; padding: 5px 10px; box-sizing: border-box; font-size: 14px; font-style: italic"></div>
<div style="float: left"><translate>There are delays across multiple departments</translate></div>
 
<div style="float: right; font-weight: bold"><translate>Refreshed <tvar|1>Dec 15</></translate></div>
 
</div>
 
  
 
{{Department
 
{{Department
|<translate>A General Question or Concern</translate>
+
|<translate><!--T:6--> A General Question or Concern</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Account Block, Account Hold</translate>
+
|<translate><!--T:7--> Account Block, Transfer Block</translate>
 
|status=normal
 
|status=normal
 +
|error=E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Chat Block</translate>
+
|<translate><!--T:19--> Account Hold</translate>
 
|status=normal
 
|status=normal
 +
|error=System problem (12, 33)
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Domain Unblock</translate>
+
|<translate><!--T:8--> Chat Block</translate>
|status=delayed
+
|status=normal
 +
|error=Not available (5, 8)
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Email Change or Email Hint</translate>
+
|<translate><!--T:9--> Domain Unblock</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Location Update</translate>
+
|<translate><!--T:10--> Email Change or Email Hint</translate>
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Locked Out, Lost Auth</translate>
+
|<translate><!--T:11--> Location Update</translate>
 
|status=normal
 
|status=normal
 +
|error=E31
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Lost Access</translate>
+
|<translate><!--T:12--> Locked Out, Lost Auth</translate>
|status=high volume
+
|status=normal
 +
|error=E29
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Payment Problems</translate>
+
|<translate><!--T:13--> Lost Access</translate>
 
|status=normal
 
|status=normal
 +
|error=E51
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Report Scam, Report Phishing Site</translate>
+
|<translate><!--T:14--> Payment Problems</translate>
|status=delayed
+
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|''<translate>Scam reports in progress</translate>''
+
|<translate><!--T:15--> Report Scam, Report Phishing Site</translate>
|status=new info
+
|status=normal
 +
|error=System problem (29), E46
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>Short Names</translate>
+
|<translate><!--T:17--> Short Names and Groups</translate>
 
|status=normal
 
|status=normal
 +
|error=Name taken (2, 6)
 +
}}
 +
 +
{{Department
 +
|''<translate><!--T:16--> Scam reports in progress</translate>''
 +
|status=new info
 +
|last=yes
 
}}
 
}}

Latest revision as of 19:58, 8 August 2018

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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.

In most cases, a delay is considered five or more days since your last reply from us.

A General Question or Concern
Normal
Account Block, Transfer Block
Error: E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Normal
Account Hold
Error: System problem (12, 33)
Normal
Chat Block
Error: Not available (5, 8)
Normal
Domain Unblock
Normal
Email Change or Email Hint
Normal
Location Update
Error: E31
Normal
Locked Out, Lost Auth
Error: E29
Normal
Lost Access
Error: E51
Normal
Payment Problems
Normal
Report Scam, Report Phishing Site
Error: System problem (29), E46
Normal
Short Names and Groups
Error: Name taken (2, 6)
Normal
Scam reports in progress
Reply is sent when there is new information to share