Ticket times: Difference between revisions
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{{lc:{{shortcut}}}}<translate> | {{lc:{{shortcut|tt}}}}{{DISPLAYTITLE:<translate><!--T:18--> | ||
xat Support - Department Status Updates</translate>|noerror}}<languages/><translate> | |||
</translate><languages/><translate> | |||
<!--T:2--> | <!--T:2--> | ||
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances. | In an effort to keep xat users updated with information relevant to their [[<tvar|1>ticket</>|ticket]] status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances. | ||
<!--T:3--> | <!--T:3--> | ||
In most cases, a delay is considered | In most cases, a delay is considered five or more days since your last reply from us. | ||
</translate> | </translate> | ||
<div style="width: 100%; border-bottom: 1px solid #ddd; border-radius: 5px; display: table; padding: 5px 10px; box-sizing: border-box; font-size: 14px; font-style: italic"> | <div style="width: 100%; border-bottom: 1px solid #ddd; border-radius: 5px; display: table; padding: 5px 10px; box-sizing: border-box; font-size: 14px; font-style: italic"></div> | ||
</div> | |||
{{Department | {{Department | ||
|<translate><!--T:6--> | |<translate><!--T:6--> A General Question or Concern</translate> | ||
A General Question or Concern</translate> | |||
|status=normal | |status=normal | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:7--> | |<translate><!--T:7--> Account Block, Transfer Block</translate> | ||
Account Block, | |||
|status=normal | |status=normal | ||
|error=E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56) | |||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T: | |<translate><!--T:19--> Account Hold</translate> | ||
|status=normal | |status=normal | ||
|error=System problem (12, 33) | |||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T: | |<translate><!--T:8--> Chat Block</translate> | ||
|status=normal | |||
|status= | |error=Not available (5, 8) | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T: | |<translate><!--T:9--> Domain Unblock</translate> | ||
|status=normal | |status=normal | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T: | |<translate><!--T:10--> Email Change or Email Hint</translate> | ||
|status=normal | |status=normal | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T: | |<translate><!--T:11--> Location Update</translate> | ||
|status=normal | |status=normal | ||
|error=E31 | |||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T: | |<translate><!--T:12--> Locked Out, Lost Auth</translate> | ||
Lost | |status=normal | ||
|status= | |error=E29 | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T: | |<translate><!--T:13--> Lost Access</translate> | ||
|status=normal | |status=normal | ||
|error=E51 | |||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:15--> | |<translate><!--T:14--> Payment Problems</translate> | ||
Report Scam, Report Phishing Site</translate> | |status=normal | ||
|status= | }} | ||
{{Department | |||
|<translate><!--T:15--> Report Scam, Report Phishing Site</translate> | |||
|status=normal | |||
|error=System problem (29), E46 | |||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:17--> | |<translate><!--T:17--> Short Names and Groups</translate> | ||
Short Names</translate> | |||
|status=normal | |status=normal | ||
|error=Name taken (2, 6) | |||
}} | }} | ||
{{Department | {{Department | ||
|''<translate><!--T:16--> | |''<translate><!--T:16--> Scam reports in progress</translate>'' | ||
Scam reports in progress</translate>'' | |||
|status=new info | |status=new info | ||
|last=yes | |||
}} | }} |
Revision as of 19:58, 8 August 2018
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
In most cases, a delay is considered five or more days since your last reply from us.
A General Question or Concern
Normal
Account Block, Transfer Block
Error: E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Normal
Domain Unblock
Normal
Email Change or Email Hint
Normal
Payment Problems
Normal
Scam reports in progress
Reply is sent when there is new information to share