Difference between revisions of "Ticket times"

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Line 12: Line 12:
  
 
{{Department
 
{{Department
|<translate><!--T:6-->
+
|<translate><!--T:6--> A General Question or Concern</translate>
A General Question or Concern</translate>
 
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate><!--T:7-->
+
|<translate><!--T:7--> Account Block, Transfer Block</translate>
Account Block, Transfer Block</translate>
+
|status=normal
|status=high volume
 
 
|error=E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
 
|error=E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate>
+
|<translate><!--T:19--> Account Hold</translate>
<!--T:19-->
 
Account Hold</translate>
 
 
|status=normal
 
|status=normal
 
|error=System problem (12, 33)
 
|error=System problem (12, 33)
Line 33: Line 29:
  
 
{{Department
 
{{Department
|<translate><!--T:8-->
+
|<translate><!--T:8--> Chat Block</translate>
Chat Block</translate>
+
|status=normal
|status=delayed
 
 
|error=Not available (5, 8)
 
|error=Not available (5, 8)
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate><!--T:9-->
+
|<translate><!--T:9--> Domain Unblock</translate>
Domain Unblock</translate>
 
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate><!--T:10-->
+
|<translate><!--T:10--> Email Change or Email Hint</translate>
Email Change or Email Hint</translate>
 
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate><!--T:11-->
+
|<translate><!--T:11--> Location Update</translate>
Location Update</translate>
 
 
|status=normal
 
|status=normal
 
|error=E31
 
|error=E31
Line 59: Line 51:
  
 
{{Department
 
{{Department
|<translate><!--T:12-->
+
|<translate><!--T:12--> Locked Out, Lost Auth</translate>
Locked Out, Lost Auth</translate>
 
 
|status=normal
 
|status=normal
 
|error=E29
 
|error=E29
Line 66: Line 57:
  
 
{{Department
 
{{Department
|<translate><!--T:13-->
+
|<translate><!--T:13--> Lost Access</translate>
Lost Access</translate>
 
 
|status=normal
 
|status=normal
 
|error=E51
 
|error=E51
Line 73: Line 63:
  
 
{{Department
 
{{Department
|<translate><!--T:14-->
+
|<translate><!--T:14--> Payment Problems</translate>
Payment Problems</translate>
 
 
|status=normal
 
|status=normal
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate><!--T:15-->
+
|<translate><!--T:15--> Report Scam, Report Phishing Site</translate>
Report Scam, Report Phishing Site</translate>
+
|status=normal
|status=high volume
 
 
|error=System problem (29), E46
 
|error=System problem (29), E46
 
}}
 
}}
  
 
{{Department
 
{{Department
|<translate><!--T:17-->
+
|<translate><!--T:17--> Short Names and Groups</translate>
Short Names and Groups</translate>
 
 
|status=normal
 
|status=normal
 
|error=Name taken (2, 6)
 
|error=Name taken (2, 6)
Line 93: Line 80:
  
 
{{Department
 
{{Department
|''<translate><!--T:16-->
+
|''<translate><!--T:16--> Scam reports in progress</translate>''
Scam reports in progress</translate>''
 
 
|status=new info
 
|status=new info
 
|last=yes
 
|last=yes
 
}}
 
}}

Latest revision as of 19:58, 8 August 2018

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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.

In most cases, a delay is considered five or more days since your last reply from us.

A General Question or Concern
Normal
Account Block, Transfer Block
Error: E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Normal
Account Hold
Error: System problem (12, 33)
Normal
Chat Block
Error: Not available (5, 8)
Normal
Domain Unblock
Normal
Email Change or Email Hint
Normal
Location Update
Error: E31
Normal
Locked Out, Lost Auth
Error: E29
Normal
Lost Access
Error: E51
Normal
Payment Problems
Normal
Report Scam, Report Phishing Site
Error: System problem (29), E46
Normal
Short Names and Groups
Error: Name taken (2, 6)
Normal
Scam reports in progress
Reply is sent when there is new information to share