Ticket times: Difference between revisions
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In an effort to keep xat users updated with information relevant to their [[<tvar|1> | In an effort to keep xat users updated with information relevant to their [[<tvar|1>Special:MyLanguage/Ticket</>|ticket]] status, this page has been created to show the various statuses of the departments that correspond to the [[<tvar|2>Special:MyLanguage/Ticket#helptopics</>|help topics]] listed below.</translate> <translate><!--T:20--> | ||
The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances. | |||
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{{Department | {{Department | ||
|<translate><!--T:6--> | |<translate><!--T:6--> A General Question or Concern</translate> | ||
A General Question or Concern</translate> | |||
|status=normal | |status=normal | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:7--> | |<translate><!--T:7--> Account Block, Transfer Block</translate> | ||
Account Block, Transfer Block</translate> | |status=normal | ||
|status= | |error=E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56) | ||
|error=E26, E28 | |||
}} | }} | ||
{{Department | {{Department | ||
|<translate> | |<translate><!--T:19--> Account Hold</translate> | ||
<!--T:19--> | |||
Account Hold</translate> | |||
|status=normal | |status=normal | ||
|error=System problem (12, 33) | |error=System problem (12, 33) | ||
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{{Department | {{Department | ||
|<translate><!--T:8--> | |<translate><!--T:8--> Chat Block</translate> | ||
Chat Block</translate> | |||
|status=normal | |status=normal | ||
|error=Not available (5, 8) | |error=Not available (5, 8) | ||
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{{Department | {{Department | ||
|<translate><!--T:9--> | |<translate><!--T:9--> Domain Unblock</translate> | ||
Domain Unblock</translate> | |||
|status=normal | |status=normal | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:10--> | |<translate><!--T:10--> Email Change or Email Hint</translate> | ||
Email Change or Email Hint</translate> | |||
|status=normal | |status=normal | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:11--> | |<translate><!--T:11--> Location Update</translate> | ||
Location Update</translate> | |||
|status=normal | |status=normal | ||
|error=E31 | |error=E31 | ||
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{{Department | {{Department | ||
|<translate><!--T:12--> | |<translate><!--T:12--> Locked Out</translate> | ||
Locked Out | |||
|status=normal | |status=normal | ||
|error=E29 | |error=E29 | ||
| Line 66: | Line 58: | ||
{{Department | {{Department | ||
|<translate><!--T:13--> | |<translate><!--T:13--> Lost Access</translate> | ||
Lost Access</translate> | |||
|status=normal | |status=normal | ||
|error=E51 | |error=E51 | ||
| Line 73: | Line 64: | ||
{{Department | {{Department | ||
|<translate><!--T:14--> | |<translate><!--T:14--> Payment Problems</translate> | ||
Payment Problems</translate> | |||
|status=normal | |status=normal | ||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:15--> | |<translate><!--T:15--> Report Scam, Report Phishing Site</translate> | ||
Report Scam, Report Phishing Site</translate> | |status=normal | ||
|status= | |error=System problem (29), E46 | ||
|error=System problem (29) | |||
}} | }} | ||
{{Department | {{Department | ||
|<translate><!--T:17--> | |<translate><!--T:17--> Short Names and Groups</translate> | ||
Short Names and Groups</translate> | |||
|status=normal | |status=normal | ||
|error=Name taken (2, 6) | |error=Name taken (2, 6) | ||
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{{Department | {{Department | ||
|''<translate><!--T:16--> | |''<translate><!--T:16--> Scam reports in progress</translate>'' | ||
Scam reports in progress</translate>'' | |||
|status=new info | |status=new info | ||
|last=yes | |last=yes | ||
}} | }} | ||
Latest revision as of 14:43, 19 April 2023
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
In most cases, a delay is considered five or more days since your last reply from us.
A General Question or Concern
Normal
Account Block, Transfer Block
Error: E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
Normal
Domain Unblock
Normal
Email Change or Email Hint
Normal
Payment Problems
Normal
Scam reports in progress
Reply is sent when there is new information to share
