User:Ethan: Difference between revisions

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Here are a list of error messages on xat and what they mean.
== Account Management Errors == <!--T:41-->
<!--T:65-->
*E4 - Already registered
<!--T:66-->
*E6 - Username is taken.
<!--T:67-->
*E7 - Email is already in use.
<!--T:68-->
*E13 - Not found
<!--T:69-->
*E14 - Wrong password
<!--T:70-->
*E15 - Email is not valid.
<!--T:71-->
*E17 - Email not found, or cannot change username.
<!--T:101-->
*E19 - Sorry, name already taken.
<!--T:111-->
*E20 - Cannot delete account due to username change or recently registered.
<!--T:108-->
*E21 - Turn off authentication before deleting an account.
<!--T:72-->
*E22 - Check your email to login and delete your account.
<!--T:91-->
*E23 - You cannot delete an account that has xats, days or powers.
<!--T:73-->
*E25 - Incorrect Username/Email or Password
<!--T:74-->
*E26 - Account not activated
<!--T:100-->
*E27 - Email has been blocked.
<!--T:94-->
*E28 - Account deleted. (Open a ticket.)
<!--T:76-->
*E29 - Locked out
<!--T:77-->
*E30 - Check your email. (Security check.)
<!--T:78-->
*E31 - Cannot turn account locking on. Location update may be required.
<!--T:95-->
*E33 - Please set the clock on your device.
<!--T:96-->
*E34 - Failed to activate authorization. Try again.
<!--T:97-->
*E35 - Incorrect authentication code.
<!--T:79-->
*E36 - Login requires authenticator code.
<!--T:98-->
*E37 - Enter authenticator code to verify request to disable Account Authentication.
<!--T:80-->
*E39 - Password was too short. Must be at least 6 characters long.
<!--T:81-->
*E40 - Passwords are not the same.
<!--T:109-->
*E42 - Email is not valid. Registering a xat account. Remember to put the email's provider name.
<!--T:93-->
*E43 - Email is blocked (Register with a different email)
<!--T:110-->
*E44 - Bad user ID. Please login and try again. You must be registered to view the buy page.
<!--T:82-->
*E45 - Login and try again.
<!--T:83-->
*E46 - ID was not found. Make a ticket to get the k2 repaired.
<!--T:84-->
*E47 - Name is too long or contains bad letters. Must be between 10-18 characters.
<!--T:85-->
*E48 - Name is not allowed.
<!--T:86-->
*E49 - First letter must not be a number.
<!--T:87-->
*E50 - Bad user ID. Sorry you can't register.
<!--T:103-->
*E51 - The ID has been registered before or was deleted (email reused) and can no longer be registered.
<!--T:92-->
*E55 - Account was deleted. (Open a ticket.)
<!--T:99-->
*E64 - Check your email. (Security check.)
==System Errors/Blocks== <!--T:104-->
<!--T:105-->
*System problem (1): Error when creating a group. Complete the reCAPTCHA and accept the Terms of Service, and then try again.
<!--T:88-->
*System problem (2): Cannot register that ID. You are trying to activate the ID from a different location than where it was registered.
<!--T:89-->
*System problem (10): Cannot register that ID.
<!--T:4-->
*System problem (11): Cannot delete account due to transfer block.
<!--T:5-->
*System problem (12): Cannot delete account or change name due to transfer hold.
<!--T:6-->
*System problem (13): Login with locking/protection turned ON.
<!--T:7-->
*System problem (14): Login is currently undergoing maintenance. 
<!--T:8-->
*System problem (20): You need to relogin.
<!--T:9-->
*System problem (21): You need to redo the trade or relogin.
<!--T:10-->
*System problem (23): User has [[mint]] power.
<!--T:11-->
*System problem (25): Multiple features have been disabled due to breaking terms of service or security.
<!--T:12-->
*System problem (26): The recipient of your transfer has a transfer block.
<!--T:13-->
*System problem (27): You have too many days and need to trade some or use [[Powers|DX]].
<!--T:14-->
*System problem (28): Trying to send too many xats/days (max 100,000 xats).
<!--T:15-->
*System problem (29): Other user is likely using third-party programs to edit the trade.
<!--T:16-->
*System problem (30): You cannot buy powers.
<!--T:17-->
*System problem (31): You cannot promote a group.
<!--T:102-->
*System problem (32): Cannot buy power(s) because all account transactions are suspended.
<!--T:18-->
*System problem (33): Temporary transfer hold. Blocks only outgoing transfers, and trades.
<!--T:19-->
*System problem (40): Trade is currently undergoing maintenance.
<!--T:20-->
*System problem (42): Cannot trade this power.
<!--T:21-->
*System problem (43): Cannot trade 1 day for 1 day.
<!--T:90-->
*System problem (47): Cannot transfer to celebrity (trading works).
<!--T:22-->
*System problem (49): The user is no longer online.
<!--T:23-->
*System problem (51): Attempting to trade to a Bot or a mobile user.
<!--T:24-->
*System problem (55): Your account is held indefinitely. Blocks all outgoing trades and transfers.
<!--T:25-->
*System problem (56): The recipient of your transfer has a transfer block.
<!--T:26-->
*System problem (99): Server issues. Try again later.
==Group Errors== <!--T:27-->
==Group Errors== <!--T:27-->


<!--T:28-->
<!--T:28-->
*Not available (1): Group has not been deemed inactive (must be 3 months of no staff).
*Not available (1): Group has not been deemed inactive (must be 3 months of no staff).
**You cannot buy the chat that is not inactive.


<!--T:29-->
<!--T:29-->
*Not available (5): Group has been [[Chat blocks|delisted]].
*Not available (5): Group has been [[Chat blocks|delisted]].
**The chat is most likely been delisted due to breaking the xat terms of serive, promotion or has broken the CSS Guidelines.
**The chat is most likely been [[Chat blocks|delisted]] due to breaking the xat [http://xat.com/terms.html Terms of Service]. A [[ticket]] must be opened under Help Topic "Chat Block" to find out why your chat was [[Chat blocks|delisted]].


<!--T:30-->
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<!--T:32-->
*Not available (8): Group was deleted.
*Not available (8): Group was deleted.
**Create a [[ticket]] under ''Chat Block'' help topic to find out the reason why the chat has been deleted?
**A [[ticket]] must be created under "Chat Block" Help Topic to find out the reason why the chat has been deleted.


<!--T:33-->
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<!--T:35-->
<!--T:35-->
*Not available (12): Group name has a reserved word.
*Not available (12): Group name has a reserved word.
**Try creating group with another chat name again.
**The group name has a reserved word such as "xat" or "chat". Choose another name.


<!--T:36-->
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<!--T:38-->
<!--T:38-->
*Name taken (1): Sorry, name already taken.  
*Name taken (1): Sorry, name already taken.  
**Name cannot be enabled again.


<!--T:39-->
<!--T:39-->
*Name taken (2): Sorry, name already taken.
*Name taken (2): Sorry, name already taken.
**Name can be enabled again, contact http://xat.com/ticket if you are paid and would like it.
**Name can be enabled again, open a [[ticket]] if you are a paid user and would like it.


<!--T:40-->
<!--T:40-->
*Not allowed: Reserved word e.g. "xat" or a swear word in the name.  
*Not allowed: Reserved word e.g. "xat" or a swear word in the name.
**Make sure you're using an appropriate name.
 
==Ticket System Errors== <!--T:106-->
 
<!--T:107-->
*403 - Your email is on the ban list (cannot create ticket).
 
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Revision as of 22:57, 30 August 2016

Group Errors

  • Not available (1): Group has not been deemed inactive (must be 3 months of no staff).
  • Not available (6): Group has already been purchased.
  • Not available (7): Group was created less than 6 months ago.
  • Not available (8): Group was deleted.
    • A ticket must be created under "Chat Block" Help Topic to find out the reason why the chat has been deleted.
  • Not available (9): Group has a low ID.
  • Not available (11): Group has not been deemed inactive (must be 3 months of no staff).
  • Not available (12): Group name has a reserved word.
    • The group name has a reserved word such as "xat" or "chat". Choose another name.
  • Not available (13): Group cannot be purchased.

Short Names Errors

  • Name taken (1): Sorry, name already taken.
  • Name taken (2): Sorry, name already taken.
    • Name can be enabled again, open a ticket if you are a paid user and would like it.
  • Not allowed: Reserved word e.g. "xat" or a swear word in the name.