User:Guinho: Difference between revisions

From xat wiki
No edit summary
No edit summary
 
(25 intermediate revisions by 2 users not shown)
Line 1: Line 1:
Being locked out of your account can be a frightful experience. This could be due to switching internet providers or moving locations. This guide will assist you in creating a ticket in the locked out section on [http://xat.com/Ticket http://xat.com/Ticket]. Because you are locked out and unable to login, you have to open a ticket in a different way.
<center>http://i.imgur.com/OHxSH96.png</center>
 
=== <center>xat Volunteer</center> ===
==How to open a Ticket==
<div style="background: #ffffff; border: 3px dotted #010101; border-radius: 10px; padding: 10px; width: 0%; min-width:590px; margin: 25px auto; text-align: right">
 
{{youtube|5J0aWf7cO88}}
===[http://www.wikihow.com/Clear-Your-Browser's-Cookies Clear your cookies] and go to http://util.xat.com/support/open.php.'''===
<center>'''''' [http://xatradio.com xatRadio.com]</center>
*Enter your email address associated to the your xat account in the box at the top, and then make sure your ticket is in the Locked Out department. In the subject, state that your account is locked and you cannot login to it. Keep in mind the subject MUST be 5 words or more. The message section is optional, but you may include more information as to why you cannot login to the account. e.g If you switched locations, or switched internet service providers. Then click on open ticket.
<div style="text-align: center">
 
http://i.imgur.com/zubWHRI.png
 
===Security Questions===
*The volunteer who will answer you, will ask you some security questions in (2) two steps to verify that you own the account, then answer the first step and then wait to answer the second. If the answers are correct, the account will be unlocked
*'''Please note that all unlocks come with a 7 days hold (can't trade/transfer for 7 days). This is placed for security reasons.'''
 
===Wait for a response===
*You should receive a reply within the next 24 - 48 hours, then keep checking your email. When you receive an email you will see the response. Make sure to click on the link in the email to reply to the ticket, you CANNOT reply to the email.
 
==Video Tutorial==
Here is a video tutorial that may also be of help:
https://www.youtube.com/watch?v=uaz7xVZI4Us
 
==Still having trouble?==
If you are still having issues opening a ticket, fill in this [https://docs.google.com/forms/d/1ykX2mGS_ZHHNk-MbhSm-ENdkRmxRoBrbjp58_DPrDYA/viewform form] to let us help you.

Latest revision as of 00:03, 10 February 2017

OHxSH96.png

xat Volunteer